Actually, first I want to upgrade my agency membership plan because but I was facing problem in my debit card so i have added a new card and my freelance plus active and when I added a same new debit card in agency profile then I am again getting the error" Your payment could not be processed. Please choose an alternate payment method or retry again later." that's the reason to cancel the freelancer plus...First, I want to upgrade agency plan so i can add my team members then I will upgrade later freelance plus
As per up work community members discussion, i have downgraded the plan but my 10 USD deduct from my upwork balance why? I would also like to request a refund for plus membership that was billed today. I switched to basic and did not use any connects. Thanks.
Hi Ranu,
One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.
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