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svevid
Member

$188 disappeared from my balance?

Can someone please try to clear this up for me.

 

I have two hourly projects, and submitted three time sheets. 

Timesheets from last week:

client A $220.83

client B $195.83

 

Timesheet from previous week:

client A $312.50

 

So total invoiced is 729.16

 

Then client B requests a refund (doesn't matter why) for the $195.83

After the refund, I have the two time sheets in Review:

Client A $220.83

Client B $195.83 that was refunded but will be paid again

 

But the refund amount was actually subtracted from Pending time sheet of client A

and Pending balance is now $124.59

 

The total in review and pending is now 541.29

 

So my question is: where did the 188 go?

 

 

 

ACCEPTED SOLUTION
bstojadinovic
Community Manager
Community Manager

Hi Damjan,

 

Looks like you initiated the Refund for the funds that were under the Pending tab (5-day security period). This you can check under the ''Other payments and adjustments'' section of your Pending tab. There you'll locate the $187.91 you're referring to.

 

Thank you!

~ Bojan
Upwork

View solution in original post

7 REPLIES 7
bstojadinovic
Community Manager
Community Manager

Hi Damjan,

 

Looks like you initiated the Refund for the funds that were under the Pending tab (5-day security period). This you can check under the ''Other payments and adjustments'' section of your Pending tab. There you'll locate the $187.91 you're referring to.

 

Thank you!

~ Bojan
Upwork

Yes, it is there now.

I guess it was because reports take some time to update.

Thanks!

Actually, it wasn't that the report did not update. I just didn't know how refunds work.

excuse me, after waiting for 5 days my balance haven't been updated up to around $90+ it still stay on the 78.30 how come the other paid won't go to the Balance?

Hi Rommel,

 

You can check the status of your payment by clicking on the 'Reports' tab and then clicking on 'Overview', funds for your work are currently in the Pending tab and Available tab.

 

Please read this article for more information about Fixed-Price Protection.

 

Thank you!

~ Bojan
Upwork

excuse me, I've check the report, overview, under Pending. Does the date written 5/14/2020 means that will be the date when it will become available?
how come the amount says 59.66 on the Pending Tab, when under it is 74.58 and 14.92?


Rommel D wrote:

 Does the date written 5/14/2020 means that will be the date when it will become available?


Yes. The funds will be available to withdraw tomorrow.

 


Rommel D wrote:

how come the amount says 59.66 on the Pending Tab, when under it is 74.58 and 14.92?


$ 74.58 is what the client paid

$ 14.92 is the 20% fee you pay to Upwork

$ 59.66 is what you will be able to withdraw