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2-step verification

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Active Member
Gustav D Member Since: Jun 29, 2018
1 of 4

Hi I am struggling to raise a request as I cannot activate 2-step verification. when I add my answer xxx xxx, I get a message "Answer should be 4 to 60 characters long (only latin characters are allowed)".

 

Answer is 6 characters long, actually 7 with the space.

 

Any help appreciated.

Regards,

Gustav

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
2 of 4

Hi Gustav,

 

Could you please make sure your security answer doesn't contain any non-English characters or symbols? Let us know if you still continue experiencing the issue.

~ Valeria
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Active Member
Gustav D Member Since: Jun 29, 2018
3 of 4

Hi Valeria,

 

It is plain english alphabet characters...

 

Regards,

Gustav

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Active Member
Gustav D Member Since: Jun 29, 2018
BEST ANSWER
4 of 4

Hi Valeria,

 

I see that it does not like spaces... resolved.

 

Regards,

Gustav

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