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20% for the first $500 on EACH new client? Seriously? Wow. Disgraceful

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Active Member
Emily C Member Since: Jun 1, 2019
1 of 13

When I signed up I thought UpWork charged 20% for the first $500 I made on the site and 10% on the money I made after that.  I thought that was even steep.  I had no idea it was PER client!  Unbelievable.  Have you no shame?  How do you even justify that?  And then you have the audacity to CHARGE for extra connects.  Speechless.  Deleting my profile.  You've lost an amazing talent with your grotesque greed.   Hope you go bankrupt- although that's impossible considering you're making more $ than all the freelancers on here combined times 1000 Fellow freelancers: we deserve way better than this.  Find somewhere else to go, these pple don't deserve a dime from us when it's so blatant they don't value us or our hard work!!!

Ace Contributor
Dimitri H Member Since: Feb 9, 2018
2 of 13

Don't use Upwork then. Find your own clients. It's simple as that.

Community Guru
Abinadab A Member Since: Sep 26, 2016
3 of 13
Hey!
I understand your outrage.
However, Upwork has asssured us we'll make a killing when you leave.

I think I believe them, in fact it's already started showing in my job feed.
Also, most freelancers reckon that in total the Upwork fees average at way less than 15% (maybe 12.5%) when they've gotten several clients.
Goodluck with spending just that for overheads bringing in business the traditional way.


Community Guru
John K Member Since: Feb 17, 2015
4 of 13

It starts at 10% if client is an Enterprise client or it’s a featured job and the freelancer is Top Rated or Rising Talent like you, Emily. Robot Very Happy

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce
Community Guru
Jennifer M Member Since: May 17, 2015
5 of 13

She's a ray of sunshine on a cloudy day.

 

I'm debating if I should let her know about the 5% but she said she's leaving so I'm sure she'll stick to her decision and never be back.

Community Guru
John K Member Since: Feb 17, 2015
6 of 13

Jennifer M wrote:

 

I'm debating if I should let her know about the 5% but she said she's leaving so I'm sure she'll stick to her decision and never be back.


Nice thing about Upwork is, you ever change your mind about closing an account, they seem to reinstate it instantly. Robot wink

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce
Community Guru
Tiffany S Member Since: Jan 15, 2016
7 of 13

Emily C wrote:

When I signed up I thought UpWork charged 20% for the first $500 I made on the site and 10% on the money I made after that. 

That wouldn't make any sense at all for Upwork, since Upwork spends most of its time and money recruiting new clients. And, of course, each new gig present potential issues and use of resources that ongoing relationships don't. Upwork charges less for the relationships that cost it less. Makes perfect sense.

 

I thought that was even steep.  I had no idea it was PER client!  Unbelievable.  Have you no shame?  How do you even justify that? 

The justification is fairly obvious, but irrelevant. As with anything else that is offered for sale, the seller needn't justify the price. You make the decision as to whether it's worth the price to you or not and buy or don't accordingly.

 

And then you have the audacity to CHARGE for extra connects.  Speechless.  Deleting my profile. 

A lot of us believe that one key reason Upwork is charging for connects is to get rid of a lot of freelancers. Looks like it's working.

You've lost an amazing talent with your grotesque greed.   Hope you go bankrupt- although that's impossible considering you're making more $ than all the freelancers on here combined times 1000

 

Actually, working freelancers make a profit and Upwork never has, so I guess every one of us is making more money than the company is (though it's obviously generating more revenues)

 

Fellow freelancers: we deserve way better than this.  Find somewhere else to go, these pple don't deserve a dime from us when it's so blatant they don't value us or our hard work!!!


I'm confused about why you would expect a platform to value your work, or to care whether it did. My computer doesn't value my work, but it's still a useful tool that helps me make money. Ditto my payment processor, my Facebook page, and Upwork.

Most of us are in freelancing to make money, and so the analysis for us is "is it more profitable to use Upwork or not?" If it is, it makes sense to use it. If not, it doesn't. 

Community Guru
Phyllis G Member Since: Sep 8, 2016
8 of 13

You obviously didn't pay very close attention to what you were getting into. No wonder you're riled up. Given how you feel, you should up stakes as fast as you can.

 

Me, I'm not going anywhere. I've made lotsa money here working with clients I would never, in a million years, have connected with on my own. I don't mind the 20% fee one bit, even on smaller one-off projects, because those have helped me build a strong track record and attract longer term, bigger ticket clients. It's pretty sweet when you hit the 5% threshold with a client who keeps spending.

 

Community Guru
Joan S Member Since: Mar 18, 2019
9 of 13

Greed? How come Upwork is actually losing money instead of making it?

Community Guru
Michael S Member Since: Aug 29, 2017
10 of 13

Emily C wrote:

When I signed up I thought UpWork charged 20% for the first $500 I made on the site and 10% on the money I made after that.  I thought that was even steep.  I had no idea it was PER client!  Unbelievable.  


If that's the impression you got, you clearly failed to read the Terms of Service, as well as the easily available information that spells out in very clear terms how the fee structure works. It's been that way for quite a while, and you seem to have only joined recently, so it's not like you were used to a previous fee structure.

 


Have you no shame?  How do you even justify that?

It's clearly spelled out, and it's your choice whether to accept the terms or to look elswhere. And knowing the way the fee structure works, most people simply include that calculation into their pricing.

 


And then you have the audacity to CHARGE for extra connects.  Speechless.  

I'm not the biggest fan of the new connects policy, but I do at least see the rationale behind it. I'm waiting to see how everything pans out before deciding if I need a torch and pitchfork, though. And you can always simplify things by purchasing them with an existing account balance.

 


Deleting my profile.  

I hope you're not expecting a pat on the back, a "way to go" or to have people beg you to stay.

 


You've lost an amazing talent with your grotesque greed.   

It's been my experience that those who speak the loudest and boldest about their talents are compensating for a lack thereof. You may be the most amazing cybersecurity guru known to man, but your profile shows only two jobs (that appear to be below your listed hourly rate) and little else that's easily verifiable.

 

Not to be rude, but having done time in the retail trenches in a previous life, I've become accustomed to the fact that people who loudly proclaim to be leaving and never coming back either don't leave, or if they do, are the kind that won't be missed.

 


Hope you go bankrupt- although that's impossible considering you're making more $ than all the freelancers on here combined times 1000 

Are you privy to all of Upwork's financials? Do you know this figure to be certain? I'm definitely one to be critical of Upwork at times, but at the end of the day they have a business to run, overhead to pay, lights to keep on, servers to maintain, lawyers to retain, etc. While I often question some of their decisions, they're not running a charity. And I don't think they're in any danger of going bankrupt any time soon.

 


Fellow freelancers: we deserve way better than this.  Find somewhere else to go, these pple don't deserve a dime from us when it's so blatant they don't value us or our hard work!!!

You also previously claimed that Upwork should either force clients to hire someone if they merely post a job, or for Upwork to provide notification when/if a proposal is looked at. That doesn't happen when applying for a "regular" job, why would it happen here? Upwork is a tool, and you only get out of it what you put into it as far as effort goes.

 

In the end, making dramatic, grandiose statements isn't going to earn you many allies or cause a major company to make changes to suit your whims. Freelancing is a business, and a business doesn't run on entitlement and what someone feels they "deserve." The only thing any of us are entitled to is the compensation we earn, according to the terms of the contracts we agree to. Nothing more, nothing less. That's both the curse and the freedom in making a living in this manner.

 

If you want to continue to be mired in making demands and being dramatic, rather than delivering results that speak for themselves, then perhaps being a freelancer isn't for you just yet.

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