Jun 18, 2018 04:31:03 AM by Claudia M
Once I reached $500 with a client I was charged the reduced, 10% fee, that I was very happy about.
Now I have a contract with this client again, but I'm charged 20% again. Can someone explain me why?
Thank you in advance.
Jun 18, 2018 04:37:21 AM by Petra R
@Claudia M wrote:Once I reached $500 with a client I was charged the reduced, 10% fee, that I was very happy about.Now I have a contract with this client again, but I'm charged 20% again. Can someone explain me why?
Is it the same client on the same client account? Some clients naughtily have more than one account...
Jun 18, 2018 05:33:23 AM by Claudia M
yes, unfortunately this happened. Client made another account, not knowing the consequences for me.
Thank you!
Jun 18, 2018 05:42:25 AM Edited Jun 18, 2018 05:44:19 AM by Petra R
@Claudia M wrote:yes, unfortunately this happened. Client made another account, not knowing the consequences for me.Thank you!
Is that the client discussed here? The one who was suspended?
I would be very careful as the new contract (and client account) will be suspended shortly as well...
Jun 18, 2018 05:52:45 AM by Goran V
Hi Claudia,Please send me a PM(click on my name) with your contract ID and our team will investigate this further, thank you!
