claudiamoricz
Member

20% or 10% Upwork fee?

Once I reached $500 with a client I was charged the reduced, 10% fee, that I was very happy about.

Now I have a contract with this client again, but I'm charged 20% again. Can someone explain me why?

 

Thank you in advance.

 

4 REPLIES 4
petra_r
Member


@Claudia M wrote:

Once I reached $500 with a client I was charged the reduced, 10% fee, that I was very happy about.

Now I have a contract with this client again, but I'm charged 20% again. Can someone explain me why?


 Is it the same client on the same client account? Some clients naughtily have more than one account...

 

yes, unfortunately this happened. Client made another account, not knowing the consequences for me.

Thank you!


@Claudia M wrote:

yes, unfortunately this happened. Client made another account, not knowing the consequences for me.

Thank you!


 Is that the client discussed here? The one who was suspended?

I would be very careful as the new contract (and client account) will be suspended shortly as well...

 

Hi Claudia,

Please send me a PM(click on my name) with your contract ID and our team will investigate this further, thank you!

~ Goran
Upwork