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20% or 10% Upwork fee?

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Active Member
Claudia M Member Since: Mar 7, 2017
1 of 5

Once I reached $500 with a client I was charged the reduced, 10% fee, that I was very happy about.

Now I have a contract with this client again, but I'm charged 20% again. Can someone explain me why?

 

Thank you in advance.

 

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Community Guru
Petra R Member Since: Aug 3, 2011
2 of 5

@Claudia M wrote:

Once I reached $500 with a client I was charged the reduced, 10% fee, that I was very happy about.

Now I have a contract with this client again, but I'm charged 20% again. Can someone explain me why?


 Is it the same client on the same client account? Some clients naughtily have more than one account...

 

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Active Member
Claudia M Member Since: Mar 7, 2017
3 of 5

yes, unfortunately this happened. Client made another account, not knowing the consequences for me.

Thank you!

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Community Guru
Petra R Member Since: Aug 3, 2011
4 of 5

@Claudia M wrote:

yes, unfortunately this happened. Client made another account, not knowing the consequences for me.

Thank you!


 Is that the client discussed here? The one who was suspended?

I would be very careful as the new contract (and client account) will be suspended shortly as well...

 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
5 of 5

Hi Claudia,

Please send me a PM(click on my name) with your contract ID and our team will investigate this further, thank you!


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