20% or 10% Upwork fee?

[Claudia M]

Once I reached $500 with a client I was charged the reduced, 10% fee, that I was very happy about.

Now I have a contract with this client again, but I'm charged 20% again. Can someone explain me why?

Thank you in advance.

[Petra R]

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@Claudia M wrote:

Once I reached $500 with a client I was charged the reduced, 10% fee, that I was very happy about.

Now I have a contract with this client again, but I'm charged 20% again. Can someone explain me why?

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 Is it the same client on the same client account? Some clients naughtily have more than one account...

[Claudia M]

yes, unfortunately this happened. Client made another account, not knowing the consequences for me.

Thank you!

[Petra R]

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@Claudia M wrote:

yes, unfortunately this happened. Client made another account, not knowing the consequences for me.

Thank you!

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 Is that the client discussed here? The one who was suspended?

I would be very careful as the new contract (and client account) will be suspended shortly as well...

[Goran V]

Hi Claudia,

Please send me a PM(click on my name) with your contract ID and our team will investigate this further, thank you!