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Steve's avatar
Steve L Community Member

2020-03-10 Desktop App Update

Thank you for removing the option to install the desktop app to a custom location. This change is another step towards achieving the apparent goal of making the app less user-friendly.

 

/sarcasm off

 

Quit messing with stuff no one asked for; especially, when all it does it make the platform WORSE!

28 REPLIES 28
Steve's avatar
Steve L Community Member

+1 for breaking the auto-launch when restarting the computer.

Steve's avatar
Steve L Community Member


Steven E. L wrote:

+1 for breaking the auto-launch when restarting the computer.


For the benefit of the Community:

 

Upwork Support wrote:

... if autostart was enabled in app, it remains enabled in the new app, but seems that autostart settings are wrong (pointing to the old location probably) and the app won't start with the system. Turning autostart off and on in the new app fixes the problem. Can you please confirm that it works for you too?


Toggling auto-start off and back on works to fix this broken version release.

Valeria's avatar
Valeria K Community Member

Hi Steven,

 

I'll be happy to send this information to the team for further investigation. We'll have a support ticket created for you shortly and escalated to the team that will look into this further. They'll reach out to you if further information is necessary. 

Thanks.

~ Valeria
Upwork
Isabelle Anne's avatar
Isabelle Anne A Community Member

So what the heck is going on with the latest update of the time tracker?? First it says there's an error connecting, and to check my connection (wi-fi is just fine), then I try again and it's just continuously loading?

 

Obviously I'm not the only one with this issue, as I've seen recent threads on the same topic. Please fix asap!

 

*Edited: I'd really rather avoid a support ticket, only to be told to clear my cache ... isn't this a widespread problem?

 

upwork desktop app error.pngupwork desktop app error 2.png

Ariane's avatar
Ariane R Community Member

I can't seem to log in to the desktop app. It just says "One Moment Please" for over 30 minutes now. I reported the issue and I reinstalled the app. I can't log my hours and I need to work now. Any suggestions?

Valeria's avatar
Valeria K Community Member

Hi Isabelle Anne and Ariana,

 

I've shared your posts about issues you're experiencing with the Desktop App with the team. However, in order to further investigate this, we'll need logs. If you're still experiencing those issues, could you please submit a ticket using the Support and Feedback option on the App. Even if you're not currently logged in, you should be able to access that option by right-clicking the icon. 

~ Valeria
Upwork
Isabelle Anne's avatar
Isabelle Anne A Community Member


Valeria K wrote:

Hi Isabelle Anne and Ariana,

 

I've shared your posts about issues you're experiencing with the Desktop App with the team. However, in order to further investigate this, we'll need logs. If you're still experiencing those issues, could you please submit a ticket using the Support and Feedback option on the App. Even if you're not currently logged in, you should be able to access that option by right-clicking the icon. 


As you can see from the screenshots, I have no way to report the issue via the app. So should I just create a ticket then? I suppose this issue is serious enough for me to have to deal with CS. Is it possible for you to create the ticket so that they can see the issue is serious enough that a moderator opened it, and not ignore it / suggest I delete my cookies?

Bojan's avatar
Bojan S Community Manager

Hi Isabelle Anne,

 

I apologize for the inconvenience this caused. Our team will reach out to you regarding this issue directly via a support ticket and keep you updated.

 

We appreciate your patience while our team is working on fixing this issue.

~ Bojan
Upwork
Isabelle Anne's avatar
Isabelle Anne A Community Member

Ok so the support team asked me to uninstall then reinstall the app, and it seems to be working now. Thanks for the quick solution, but it would be even better if the tech/engineering team didn't create buggy updates so that its users would have to go through all this in the first place!

Penny's avatar
Penny S Community Member

I can't log into Upwork Help and am hoping you will see this message. I  have followed all the instructions to upload Time Tracker but all it does is to upload Upwork. Where do I find what you refer to as the Upwork Desktop App? I used to have Time Tracker, but I trashed that when I uploaded according to your instructions to upload the time tracker app. 

Goran's avatar
Goran V Retired Team Member

Hi Penny,


You can download our Desktop app by following the instructions in this Help Article. If something is still confusing, feel free to follow up here. Thank you.

~ Goran
Upwork
Penny's avatar
Penny S Community Member

Goran I have followed these instructions over and over. What downloads is Upwork.dmg - and when I install - ie drag into applications, all I get is the Upwork app ... which has been there all the time. Where do I find Time Tracker?

I really am desperate!

Thanks

Penny

Goran's avatar
Goran V Retired Team Member

Hi Penny,

 

That is the correct process. Once you`ve installed the Desktop app, click on the Upwork app and it will be launched. Then you will need to log in with your username/email and password and once you`re logged in you will be able to select your hourly contracts and track your time. 
To learn more about tracking time with the Desktop app, check out this Help Article. Thank you.

~ Goran
Upwork
Penny's avatar
Penny S Community Member

I get as far as selecting my hourly contract - but where is the On/Off toggle? That used to be in the Time Tracker window which doesn't show up anywhere.

Apologies if I am being dimwitted, but I used Time Tracker for years - but not since about 2018. And when I launched that it was still wanting to  link to Elance! I deleted it and Upwork - and reinstalled as per your instructions. 

Penny's avatar
Penny S Community Member

What I am saying is that I only see the Upwork app ... the desktop app is different isn't it? So how do I launch the desktop app? All that shows up is the screen with the green Upwork app that must be dragged into Applications - on that screen. 

Goran's avatar
Goran V Retired Team Member

Hi Penny,

 

Could you please reach out to me via PM (click on my name) with screenshots from your end so that I can guide you accordingly? Thank you.

~ Goran
Upwork
Paul Cezar's avatar
Paul Cezar D Community Member

Hey guys need help ASAP as I'm working everyday an hourly

got this problem after the latest update of the Upwork tracker 5.3.3.871

my tracker said that "

THERE WAS A PROBLEM LOADING UPWORK
Please check your internet connection and restart the app."
even if I download directly from the website.. please help..
Paul Cezar's avatar
Paul Cezar D Community Member

this is the error.. Never had this problem before eversince.. and I have a strong internet connection

 

Checking step 1...
Error:{"status":0,"statusText":"NetworkError","allResponseHeaders":[],"responseURL":"","response":"Failed to execute 'send' on 'XMLHttpRequest': Failed to load 'https://desktopapp.upwork.com/styles/main.css?_=1583883325987'."}
Checking step 2...
Error:{"status":0,"statusText":"NetworkError","allResponseHeaders":[],"responseURL":"","response":"Failed to execute 'send' on 'XMLHttpRequest': Failed to load 'https://desktopapp.upwork.com/scripts/main.js?_=1583883326027'."}
Checking step 3...
Error:{"status":0,"statusText":"NetworkError","allResponseHeaders":[],"responseURL":"","response":"Failed to execute 'send' on 'XMLHttpRequest': Failed to load 'https://desktopapp.upwork.com/scripts/app.js?_=1583883326028'."}
Avery's avatar
Avery O Community Manager

Hi Paul, 


A member of the Customer Support Team will reach out to you to assist you further with your concern. I apologize for the inconvenience this has caused you. 


~ Avery
Ivan's avatar
Ivan D Community Member

I was able to making work by removing and downgrading to an old build (5.2) I had downloaded in my history. I'll update once it's fixed.

For windows, I was able to find this build from October 2019, https://updates-desktopapp.upwork.com/binaries/v5_3_3_800_zh8y1qe7l33a9ip6/UpworkSetup64.exe
It may help, maybe you can disable internet conection temporarly until it opens it doesn't try to autoupdate, but I'm not sure how it works in windows.

Avery's avatar
Avery O Community Manager

Hi Paul, 


I'm sorry for the inconvenience this has caused. Have you tried reinstalling the app to see if the issue persists? Also, I wanted to check if you are able to log in to the app?


~ Avery
Paul Cezar's avatar
Paul Cezar D Community Member

Hi Avery,

 

Nope I can't, this is the only thing I get when trying to uninstall and install the tracker again, so I could not logged in.

 

thanks for the reply..

 

Untitled.png

Aleksejs's avatar
Aleksejs M Community Member

Hi,

 

After last update to version 5.3.3.871 I can't login to my app.

Ivan's avatar
Ivan D Community Member

So I had an automatic update today and debian client is not working any more. It just doesn't open.

 

I try to open it by console and it's throwing this error:

error.png

I reinstalled it downloading the last version (64-bit debian stable) and the issue remains.

I tried `apt install libstdc++6` but it didn't fix the issue.