2020-03-10 Desktop App Update

[Penny S]

I can't log into Upwork Help and am hoping you will see this message. I  have followed all the instructions to upload Time Tracker but all it does is to upload Upwork. Where do I find what you refer to as the Upwork Desktop App? I used to have Time Tracker, but I trashed that when I uploaded according to your instructions to upload the time tracker app. 

[Goran V]

Hi Penny,

You can download our Desktop app by following the instructions in this Help Article. If something is still confusing, feel free to follow up here. Thank you.

[Penny S]

Goran I have followed these instructions over and over. What downloads is Upwork.dmg - and when I install - ie drag into applications, all I get is the Upwork app ... which has been there all the time. Where do I find Time Tracker?

I really am desperate!

Thanks

Penny

[Goran V]

Hi Penny,

That is the correct process. Once you`ve installed the Desktop app, click on the Upwork app and it will be launched. Then you will need to log in with your username/email and password and once you`re logged in you will be able to select your hourly contracts and track your time. 
To learn more about tracking time with the Desktop app, check out this Help Article. Thank you.

[Penny S]

I get as far as selecting my hourly contract - but where is the On/Off toggle? That used to be in the Time Tracker window which doesn't show up anywhere.

Apologies if I am being dimwitted, but I used Time Tracker for years - but not since about 2018. And when I launched that it was still wanting to  link to Elance! I deleted it and Upwork - and reinstalled as per your instructions. 

[Penny S]

What I am saying is that I only see the Upwork app ... the desktop app is different isn't it? So how do I launch the desktop app? All that shows up is the screen with the green Upwork app that must be dragged into Applications - on that screen. 

[Goran V]

Hi Penny,

Could you please reach out to me via PM (click on my name) with screenshots from your end so that I can guide you accordingly? Thank you.

[Paul Cezar D]

Hey guys need help ASAP as I'm working everyday an hourly

got this problem after the latest update of the Upwork tracker 5.3.3.871

my tracker said that "

THERE WAS A PROBLEM LOADING UPWORK

Please check your internet connection and restart the app."

even if I download directly from the website.. please help..

[Paul Cezar D]

this is the error.. Never had this problem before eversince.. and I have a strong internet connection

Checking step 1...

Error:{"status":0,"statusText":"NetworkError","allResponseHeaders":[],"responseURL":"","response":"Failed to execute 'send' on 'XMLHttpRequest': Failed to load 'https://desktopapp.upwork.com/styles/main.css?_=1583883325987'."}

Checking step 2...

Error:{"status":0,"statusText":"NetworkError","allResponseHeaders":[],"responseURL":"","response":"Failed to execute 'send' on 'XMLHttpRequest': Failed to load 'https://desktopapp.upwork.com/scripts/main.js?_=1583883326027'."}

Checking step 3...

Error:{"status":0,"statusText":"NetworkError","allResponseHeaders":[],"responseURL":"","response":"Failed to execute 'send' on 'XMLHttpRequest': Failed to load 'https://desktopapp.upwork.com/scripts/app.js?_=1583883326028'."}

[Avery O]

Hi Paul, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. I apologize for the inconvenience this has caused you.