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5 stars feedback

natasha-nayyar
Ace Contributor
Natasha N Member Since: Jul 19, 2017
1 of 7

Hi

 

I just want to ask that if the client leave you with only 5 stars will it effect on the JSS ?

 

Regards

Natasha

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 7

@Natasha N wrote:

Hi

 

I just want to ask that if the client leave you with only 5 stars will it effect on the JSS 


 You mean the client did not leave a comment? 

 

No, that has no impact at all. The stars and the private feedback do.

natasha-nayyar
Ace Contributor
Natasha N Member Since: Jul 19, 2017
3 of 7

No, he just gave me 5 stars and no comment?

yitwail
Community Guru
John K Member Since: Feb 17, 2015
BEST ANSWER
4 of 7

@Natasha N wrote:

No, he just gave me 5 stars and no comment?


The 5 stars is the feedback. The comment is completely optional. 5 stars with no comment has EXACTLY the same effect on JSS as 5 stars with a 500 word comment.

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce

View solution in original post

zohaumar
Community Leader
Zoha U Member Since: Feb 8, 2017
5 of 7

Yes, written feedback has no effect on the job success score. 

 

The public and private rating feedback do, though. It's completely normal for a client to not "say" anything about your services. They've already rated you well, at least publicly. Smiley Wink

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
6 of 7

Hi Natasha,

 

I can confirm the information other users provided, that written feedback or lack of it, doesn't affect your Job Success Score.

Untitled
natasha-nayyar
Ace Contributor
Natasha N Member Since: Jul 19, 2017
7 of 7

Thanks alot

 

Regards

Natasha

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