6 Days Now but Payment not Received yet

[ambereenzia]

We transfer the payment to the local bank account which is not received yet, even we have passed 6 working days now, the surprise is that there is no way to contact Upwork in regard to track this issue.

Any help will be helpful.

[g_vasilevski]

Hi Ambereen,

Please keep in mind that It can take between 2 to 5 business days for the funds to be loaded on your bank account. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction.

If you`re referring to a withdrawal under the agency, the agency owner will need to reach out to us after 8 business days directly, so that we can assist them further. Thank you!

[ambereenzia]

I know this, but somehow this wasn't happening with me in the past, whenever I transfer money to local bank it was deposited on the same day I transferred. We already passed the 2-5 working day and can pass 8 days as well, but Upwork have to trace the transaction!