6 days now and still connects doesnt roll over

[christianata]

Hello, I have not received my monthly connects (basic plan) yet. It writes: Current Billing Cycle Jun 16, 2019 — Jul 15, 2019. Can you help me?

[jorgensons]

Have you been transferred to the new system in which you have to purchase connects? If so, you won't receive any free ones anymore -- instead, your connects will cost $0.15 each. Upwork has been transitioning freelancers over to the new system for the last few weeks. My understanding is that everyone will be on the new system by June 25.