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A client tricked me... again!

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
11 of 20

re: "now they are playing the 'We don't like your quality of work' card..."

 

Clients may claim to not like the quality of a freelancer's work. That is fine. That is their right.

 

That has nothing to do with their obligation to pay for the work that they hired a freelancer to do.

 

If a client does not like the quality of a freelancer's work, then the client has the right to leave honest feedback reflecting how they feel about the work.

 

The client also has the right to stop working with that freelancer. The client could in fact choose to never work with that freelancer again.

 

If a client has excuses or questions, you can always suggest that they come to the Community Forum to discuss their concerns.

 

Bu the way, I am glad that you see through the client's game. I never like to see freelancers say "the client did not like my work." I am glad you don't think that and did not say that. The correct phrase is always "the client claimed he did not like my work."

ritadelr
Active Member
Ghita S Member Since: Jan 1, 2018
12 of 20

Preston H wrote:

re: "now they are playing the 'We don't like your quality of work' card..."

 

Clients may claim to not like the quality of a freelancer's work. That is fine. That is their right.

 

That has nothing to do with their obligation to pay for the work that they hired a freelancer to do.

 

If a client does not like the quality of a freelancer's work, then the client has the right to leave honest feedback reflecting how they feel about the work.

 

The client also has the right to stop working with that freelancer. The client could in fact choose to never work with that freelancer again.

 

 

 

 


I totally agree with you, however, it is something that they would do at first not until they've had the majority of the project done and most of it delivered to them and at multiple points, they would say and I quote: WOW!! fantastic job, I love it!! So yes, they are claiming they don't like it to get away with what they've done.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
13 of 20

Ghita S wrote:

My client now is back after I've emailed them and told them that what they did is illegal and now they are playing the "We don't like your quality fo work" card


Tell them that's fine, you'll use the work yourself and they can take it down and not use it if they don't like it. Be firm but professional.

The client needs to understand that they have only two choices:

  1. Use the work and pay
  2. NOT use the work and not pay.
ritadelr
Active Member
Ghita S Member Since: Jan 1, 2018
14 of 20


Tell them that's fine, you'll use the work yourself and they can take it down and not use it if they don't like it. Be firm but professional.

The client needs to understand that they have only two choices:

  1. Use the work and pay
  2. NOT use the work and not pay.

 

Here is what I wrote:

 

"At this point, I am not sure what to decide yet but we can either resume where we left off and complete this project by giving me clear instructions on what you'd like on the remaining tasks which I'll be more than happy to complete or we can end this here and you can put and release the milestone that's left of our agreement and I'll give you a copyright release so that you can use my designs legally."

 

They decided to ignore me again

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
15 of 20

Hi Ghita,

 

I'm sorry about the issue you're having with this client. I see you already have an open ticket and our team is assisting you directly. You also received sound advice from experienced freelancers here in the Community and I wanted to invite you to follow up on your open ticket in case you don't hear back from your client or come to an impasse, so we could advise you regarding your options and any questions you might have.

Untitled
michael_skaggs
Community Guru
Michael S Member Since: Aug 29, 2017
16 of 20

If you've already given them the work and the milestone for it was never activated, there's not a whole lot you can do to get your money through Upwork.

 

On the plus side, however: Since they haven't paid you, you still retain all copyrights until payment is rendered. So if they use your work, they're technically breaking the law and could be liable for civil penalties depending on the jurisdiction. Perhaps you could politely remind them of this fact.

 

Something simple, yet professional (you could try using this as a guideline to make your own message):

 

"Hi $CLIENT,

I just wanted to let you know that the payment for $WORK_DONE is still due. I know it's been a crazy week and everyone's been busy, so I'm sure the milestone slipped through the cracks. If you could get that activated and released, we can go ahead and finish this contract and everyone will have one less thing to worry about. Once payment is made and our agreement is fulfilled, ownership of the copyrights involved in my part of the work will belong to you, and you'll be free to start using the designs as we discussed.

 

Have a wonderful day!"

ritadelr
Active Member
Ghita S Member Since: Jan 1, 2018
17 of 20

Thank you Michael, the problem is that I have provided source files for everything and we still had some designs left but they weren't a big deal since the brand guidelines were ready so I'm sure they will take this to their advantage and say that I cannot be paid since I didn't complete all the tasks. 

gilbert-phyllis
Community Guru
Phyllis G Member Since: Sep 8, 2016
18 of 20

Ghita S wrote:

Thank you Michael, the problem is that I have provided source files for everything and we still had some designs left but they weren't a big deal since the brand guidelines were ready so I'm sure they will take this to their advantage and say that I cannot be paid since I didn't complete all the tasks. 


Yes, you provided the files but they never paid for them. Therefore, you retain the copyright and it is illegal for them to use the material.

calvo_juan
Community Leader
Juan C Member Since: Nov 21, 2013
19 of 20

How can she prove that she owns the copyright? I know that it doesn't require registration, but legally it kind of does...

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
20 of 20

Juan C wrote:

How can she prove that she owns the copyright? I know that it doesn't require registration, but legally it kind of does...


Hosting companies don't tend to mess about, they just pull the plug.

I have only done one, the site (not just the photo that was used) was down inside 2 hours

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