I work hard to ensure client happiness, and that's why I was floored by that 1* doofus...
One thing I'm a bit annoyed about is the weighting of client scores - sheesh...$18 out of $13k should not have that kind of impact...nor should 1 job out of 149...In the last couple of weeks I have recieved $1908 (4x5* + 1x1*) in closed contracts, with what should be a 99.2% rating, yet my overall rating actually stayed the same...as did my JS score (went from 94 - 96 - 94)...
"I work hard to ensure client happiness, and that's why I was floored by that 1* doofus..."
Anyone can tell you are doing a great job just by looking at your reviews in your profile. Trust me, your hard work doesn't go unnoticed.
Not sure how much that will drop yoour score but from what I can tell you not only have to worry about what it will do to your score immeditally but will continue to do for the next 2 years
So lets say a freelancer closes a contract even though it's such a no-no the freelancer gives up and closes a contract and take the hit to JS because that’s the only thing left to do (the client is not responding etc, etc ) because keeping it open is a problem as well
So this same Freelancer for the next year is a good little Upwork worker and does everything right (doesn’t close contracts, bends over backward to unreasonable clients, does Upworks job of educating his clients on the importance of feedback, harasses his clients to close and reopen jobs if there is going to be a pause in the job…etc) all in an effort to get to and keep that 100% JS score but the 1 year anniversary comes around of that closed contact so will his JS score take a dip again at that time
So will anything you do now affect you again one and two years from now will the freelancer be penalized 3 times for the same thing (the first time, in one year and again at 2 years)?
Sure seems like it They say that in a year it will not affect your score much but that doesn’t seem to be true as many people have asked why their score has dropped even though there has been no current change in their situation it seems as though the things you did a year and two years ago weight heavier than your current jobs in the JS algorithm?
I would like to clarify that the outcome of a job will be counted in your Job Success score for two years after the job ended. After the contract becomes more than two years old it will not count against your Job Success score anymore.
I've said this before, but to me, the biggest problem with the Job Success score is that, since how it's worked out is a secret, there's no way for anyone - whether client or freelancer - to know what it actually means.
I've only been on here a few months, so until today, I've had no job success score at all. Today, I have one of 87%. I have absolutely no idea why it appeared today, nor why it's 87%, nor whether I should think of that as good or bad.
I've certainly no idea how to make it go up, nor any clear sense of what will make it go down.
I'm basically going to ignore it, I think.
I took a look at your profile - it says you have worked 11 jobs yet you only have feedback for 7 jobs.
So whatever happened with the ones where you - for some reason or other - didn't receive public feedback (but maybe private feedback) will be the reason for your JS score.
They updated JS scores today so maybe that's why you got yours today.
Incidently, does anyone know how many percentage points a refund costs?
Before the JS was release, I got 1 dispute that was why my JS was 75% and Clients who would recommend you 82%
After that 3 contracts have been closed as successful and 1 refund. For now my JS is 71% and Clients who would recommend you 75%
Funny you mention JS updates. I have noted that they are random and never qually spaced out, as I once assumed they were. First I thought they were Mondays, after end of work week, then every 5 days, now I have no idea! 😉
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