A submitted milestone is in review for 23 days.

[alialkis]

Dear Upworkers,

I have been perfectly using Upwork since 2019. But I face a problem now. My client created a milestone and I submitted work for payment. Everything was normal up to this point. Normally either my client would approve it or it would be approved by Upwork within 14 days. However, it is still pending. I submitted it on the 5th of August. 

Any solution? I can also upload a screenshot, too.  

[petra_r]

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Ali A wrote:

 Everything is normal up to this point. Normally either my client would approve it or it would be approved by Upwork within 14 days. However, it is still pending. I submitted it on the 5th of August. .  

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When you go to the contract, what does it say about "you submitted for payment XX days ago?" The client didn't ask for changes? You didn't resubmit at any point?

[alialkis]

It says 22 days ago.  I did not change, re-submit or edit it, neither did my client. 

[petra_r]

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Ali A wrote:

It says 22 days ago.  I did not change, re-submit or edit it, neither did my client. 

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Must be a bug. Can you ask the client to release it? How irritating!

[NikolaS · Accepted solution]

Hi Ali,

Could you please click on my name and send me a PM with more information about the contract you are referring to? I will be sure to look into your report and escalate it accordingly.

[alialkis]

I send a PM to you. Thanks

[kochubei_valeria]

Ali and others,

I'd just like to update this thread with a confirmation that this issue has already been fixed. I'll be closing this thread from further replies. That said, Ali, feel free to respond to your support ticket if you have any further questions. It can be accessed here.

Thanks for your patience!