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ACCOUNT SUSPENDED and PAYMENT is PENDING.

yashnamdev98
Active Member
Yash N Member Since: Oct 9, 2018
1 of 5

Hi!

 

YASH this side I am facing an issue from whose side I don't know because my client is saying that everything is fine from his side and money is already been delivered from his side but on my end it is coming as a suspended account and the payment of hourly work is pending.

 

Kindly help me with this hourly contract issue as I need to work further also.

 

Thank You.

 

**Edited for Community Guidelines** 

pradeephele
Moderator
Pradeep H Moderator Member Since: Jan 11, 2021
2 of 5

Hello Yash, 

 

I checked and noticed that your Client's account is suspended for investigation. I'm unable to discuss further details on your client's account. Also, I see that you have already ended the Hourly contract with this client and a refund was already issued on the contract. 

 

Thank you.

Pradeep H.

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yashnamdev98
Active Member
Yash N Member Since: Oct 9, 2018
3 of 5

But due to that another contract was started as milestone and I received money but it is not showing in my earning.  Can you please help me with that. The amount to be settled is 64 USD and 21 USD on other side.

 

THANK YOU!

yashnamdev98
Active Member
Yash N Member Since: Oct 9, 2018
4 of 5

MY CLIENT HAS ALREADY PAID me the amount but it is still the amount has not settled to me.

What is the solution? 

 

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
5 of 5

Hi Yash,

 

Thank you for reaching out to us. I checked and it looks like your funds are currently under the Pending tab on your Overview page. This represents the standard security hold period in which funds cannot be withdrawn.

Payments for fixed-price milestones (and bonuses) have a 5-day security period from the time payment is made to funds availability. You can find more information about getting paid for Fixed-Price Contracts.  

 

~ Nikola

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