May 19, 2021 08:31:16 PM by Vinicius A
I have reviewed all aspects of your account, and unfortunately, you are violating Upwork's Terms of Service. I regret to inform you that based on that review, it has been determined that your account will not be restored. The Terms of Service violation(s) in question lead to this final decision. Please be advised that we may not respond to further requests regarding this issue.
What is this? I opened my account 1 day ago, completed all the steps to verify it, took the test.
I used my real information and email.
I do not understand why, as I have not violated any terms of Upwork.
I created this account because I can't talk to support!!!
Can someone help me, please!!!
May 19, 2021 10:28:44 PM by Joanne P
Hi Vinicius,
Are you referring to a different account? If you do, please share send me a PM with the details of the account you're referring to so I can check.
May 19, 2021 10:46:02 PM Edited May 19, 2021 11:50:10 PM by Joanne P
Hi Joanne,
I am referring to my other e-mail account:**Edited for community guidelines**which
was created one day ago, and today I received an e-mail from support saying
that it has been suspended.
According to the message below.
**Edited for community guidelines**
May 19, 2021 11:51:56 PM by Joanne P
Hi Vinicius,
I checked your account and it looks like our team has already reached out to you regarding your account status. Please recommend that you please reply to the ticket by logging in to your account and going here. One of our agents has updated your ticket to request more information.
May 20, 2021 12:36:19 AM by Vinicius A
Hi Joanne,
I have already accessed the link received in the identity verification email, sending all requested documentation to authenticate it.
May 19, 2021 10:54:45 PM Edited May 19, 2021 10:57:06 PM by Goran V
I am referring to my other e-mail account: **Edited for Community Guidelines**
which was created one day ago, and today I received an e-mail from support saying that it has been suspended.
May 20, 2021 12:29:38 AM by Goran V
Hi Vinicius,
I checked your account and I can see that you have already followed up on the email notification you have received. Rest assured, our team will update your ticket as soon as possible and will assist you further with your account. Thank you.
May 20, 2021 01:05:21 AM by Rana M
always : ACCOUNT SUSPENDED!! why?? create new accournt but : ACCOUNT SUSPENDED!! why?
verifify face but not verification face lot of talk fake verification, customar care fake
lol
upwork customer care
May 20, 2021 01:23:57 AM by Goran V
Hi Rana,
I'm sorry to hear about the bad experience you've had. I can see that you have already followed up on your ticket with additional questions. Our team will update your ticket as soon as possible and will assist you further directly there. Thank you.
May 20, 2021 12:16:14 PM by Vinicius A
Dear Sirs, My account still remains suspended and I am unable to use it for work.
I have already forwarded the requested documents for identity validation.
Can you please check?
May 20, 2021 01:42:34 PM by Bojan S
Hi Vinicius,
I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket as soon as possible.
Thank you for your patience.
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