Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

ACCOUNT SUSPENDED!!

viniciusalonsope
Active Member
Vinicius A Member Since: May 19, 2021
1 of 12

I have reviewed all aspects of your account, and unfortunately, you are violating Upwork's Terms of Service. I regret to inform you that based on that review, it has been determined that your account will not be restored. The Terms of Service violation(s) in question lead to this final decision. Please be advised that we may not respond to further requests regarding this issue.

 

 

What is this? I opened my account 1 day ago, completed all the steps to verify it, took the test.

I used my real information and email.

I do not understand why, as I have not violated any terms of Upwork.

I created this account because I can't talk to support!!!

Can someone help me, please!!!

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 12

Hi Vinicius,

 

Are you referring to a different account? If you do, please share send me a PM with the details of the account you're referring to so I can check. 

~ Joanne
Upwork
viniciusalonsope
Active Member
Vinicius A Member Since: May 19, 2021
3 of 12

Hi Joanne,

I am referring to my other e-mail account:**Edited for community guidelines**which
was created one day ago, and today I received an e-mail from support saying
that it has been suspended.

According to the message below.


**Edited for community guidelines**




tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 12

Hi Vinicius,

 

I checked your account and it looks like our team has already reached out to you regarding your account status. Please recommend that you please reply to the ticket by logging in to your account and going here. One of our agents has updated your ticket to request more information. 

~ Joanne
Upwork
viniciusalonsop
Active Member
Vinicius A Member Since: May 17, 2021
5 of 12

Hi Joanne,

I have already accessed the link received in the identity verification email, sending all requested documentation to authenticate it.

 

 

viniciusalonsope
Active Member
Vinicius A Member Since: May 19, 2021
6 of 12

I am referring to my other e-mail account: **Edited for Community Guidelines** 
which was created one day ago, and today I received an e-mail from support saying that it has been suspended.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
7 of 12

Hi Vinicius,

 

I checked your account and I can see that you have already followed up on the email notification you have received. Rest assured, our team will update your ticket as soon as possible and will assist you further with your account. Thank you.

~ Goran
Upwork
viniciusalonsop
Active Member
Vinicius A Member Since: May 17, 2021
8 of 12

thank you, Goran.

rana123123frw
Active Member
Rana M Member Since: May 20, 2021
9 of 12

always : ACCOUNT SUSPENDED!! why?? create new accournt but : ACCOUNT SUSPENDED!! why?

verifify face but not verification face lot of talk fake verification, customar care fake

 

lol

upwork customer care

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
10 of 12

Hi Rana,

 

I'm sorry to hear about the bad experience you've had. I can see that you have already followed up on your ticket with additional questions. Our team will update your ticket as soon as possible and will assist you further directly there. Thank you.

~ Goran
Upwork
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS