Jun 5, 2019 03:31:25 PM by Kiana K
Jun 5, 2019 07:21:06 PM by Avery O
Hi Kiana,
Please see my answers to your questions below:
Jun 6, 2019 09:50:24 AM by Kiana K
Jun 6, 2019 10:07:15 AM by Kiana K
Jun 6, 2019 11:02:51 AM Edited Jun 6, 2019 12:08:56 PM by Bojan S
Hi Kiana,
We'll have one of our agents reach out to you via support ticket to assist you with your billing method issue.
Edited to add:
Please, note that while your account hasn't yet been moved to the new paid connects system, we are planning to have all freelancers to be moved to the new system by the end of June. You will receive a notification about a week before your account is moved to paid connects.
1. In the previous system, yes, connects would be credited at the beginning of each billing cycle which you could check in Settings> Membership & Connects. In the new system, Basic Membership doesn't include free connects. The only way to change the billing cycle is to upgrade Membership. The day you upgrade to a Freelancer Plus plan your billing cycle date is reset.
2. With this change, we are raising the price of the Freelancer Plus plan to reflect the fact that Connects now have a monetary value of $0.15 each. With the Freelancer Plus plan, you will continue to receive 70 Connects (a $10.50 value) plus all the other valuable perks, such as seeing competitor bids when you submit a proposal and rollover Connects. Learn more here.
3. After the change, connects are not sold individually, but bundles begin at $1.50 for 10 Connects. Regardless of which bundle you choose, all Connects are priced at $0.15 apiece. Here are your bundle options:
• 10 for $1.50
• 20 for $3
• 40 for $6
• 60 for $9
• 80 for $12
Thank you!
Jun 6, 2019 08:24:02 PM by Irit H
Hello Kiana
Be advised that starting in May, Upwork changed their connects policy. There is no more free connects on the basic plan. You now need to purchase connects. It cost $0.15 for each for freelancers. The 60 connects you got for free on the basic plan, if you want to have them again this month you need to pay a total of $9 , (0.15*60)
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