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96efd748
Community Member

About Connects refound

Hello guys!! Do you know how can I get back connects used to apply jobs that were deleted?

Thanks

3 REPLIES 3
carolwehling
Community Member

Hi Z. Having the same situation as I did get confirmation that Upwork does refund connects if client closed job or didn't even review our proposals. However we no longer get those email notices.  It's best you contact customer service and inquire about which jobs to be refunded. This whole connect boost situation is a larger problem. 

ArjayM
Moderator
Moderator

Hi Zulay,

 

Thank you for reaching out to us. I want to add some information to Carol's response that Connects will be credited back to your account if the client closed the job without hiring a freelancer or if it's been removed due to a violation of Upwork's TOS. You can confirm if Connects has been credited by going to your Connects History page. 

 

~ Arjay
Upwork
96efd748
Community Member

Hi Arjay, Thanks for the detailed response

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