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Suraphel's avatar
Suraphel T Community Member

About my connects

I have never used my connects and i would like to know how i have 0 connects. From what i understand if i didnt use mu connects i would have 140 by now. Pleas can you check 4 me?
5 REPLIES 5
Avery's avatar
Avery O Community Manager

Hi Suraphel, 

 

I checked your account, and your Connects History, and do not see any Connects in your account in the past 90 days. Could you please confirm when you purchased Connects so that I can look into this further for you? 


~ Avery
Joan's avatar
Joan S Community Member

You can roll over up to 140 connects per month. That does not mean that Upwork is going to give you 140 connects.

Suraphel's avatar
Suraphel T Community Member

Shouldn't i have free connects since i haven't used any from the day i
registered?
Avery's avatar
Avery O Community Manager

Hi Suraphel, 


I can confirm that only new freelancers that registered after this change are eligible for free 20 Connects. When this change was rolled out, Top Rated Freelancers also received 60 Connects. You will need to meet either of these eligibility requirements to receive Connects when this change was rolled out. You may read more about it here.


~ Avery
Petra's avatar
Petra R Community Member


Suraphel T wrote:
Shouldn't i have free connects since i haven't used any from the day i
registered?

Considering that in 2013, when you joined, there actually weren't any connects, the answer is "No."

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