Absence causes loops in Report?

[tomaswesterlund]

I was working at the office at my client and then I had a couple of smaller meetings with some of my peers and this caused a hole in my report. Is this normal behaviour?

[yitwail]

Your 2 meetings must have lasted about 50 minutes and 30 minutes then. You didn't take your computer with you to the meeting, or if you did, you didn't do anything with the mouse or keyboard, so time tracker won't show anything. If you're supposed to get paid for the time you spent in the meetings, you'll have to add the time manually.

[valentina1337 · Accepted solution]

Hi Tomas,

The Upwork Time Tracker is getting updated regularly and the policies change, so sometime back the UpWork team came to the idea that you need to be active with either your mouse (or touchpad), or your keyboard in order for that time to be calculated as "Active Working Hours". This was actually a very clever update as many people tend to missuse the timer and their employers.

I know this is frustrating, when this policy first came out it happened to me as well. I was on the meeting with my employer, and just sitting and talking to him, and the time wasn't calculated. The only thing that you can do is explain this to your employer and add the time manually. No need to worry, your employer will understand if they are aware of your whereabouts, and I doubt they will have an issue with your manual time as they also have access to the Work Diary and can see exactly on what meeting you were, or whatever you were doing. Or like I said, they would know your whereabouts and wouldn't mind this.

[tomaswesterlund]

Thanks for the response and I guess it makes sense in most of the cases but sometimes you walk around and someone a question with the intentions of receiving a "Yes" or "No" answer but it turns into a longer session.

It wont be a big thing adding manual time but I need to remember this and fill these "loops" when it's still fresh in memory.