Stef - I hope you reported to Upwork what that client threatened you. But I keep going back to your first post where you said you thought that client was the worst of the worst. It seems that turned out to be the case. If you run into someone else who gives you that feeling, I hope you won't decide to work with them. Upwork has millions of users - both clients and freelancers. My experience has been that there are clients who are just awful in one way or another but there are also some really wonderful people who are clients. Every new job entails some risk - but that's just part of life.
To be fair, until your latest post, there was no indication of what you were referring to. You knew. Nobody else participating in the thread did.
Prior threads have involved freelancers offended because a client told them that their rates are too high, or because a client called them "lazy".
The discussion here is still worthwhile, informative and valid. But if you actually want to understand everyone's posts here, you need to realize that nobody was assuming that your posts were about a client threatening to kill a freelancer. Most of the participants in this thread have participated and/or read threads that represent a wide range of objectionable language.
Stef S wrote:
How are we, as freelancers, protected from people like this on UpWork
As far as the money is concerned: By using the tracker. Simple.
As far as the client being rude is concerned: By establishing boundaries and firing clients who cross them immediately. Upwork WILL take action if handed proof, but that is separate from any dispute. It has nothing to do with the dispute.
Stef S wrote:
UpWork won't take these things into consideration when a dispute is in play?
The dispute and the client being rude are two different matters. They are 100% unconnected. If you send proof of the abuse to Upwork (screenshots), they will act on it. That won't (and shouldn't) affect the outcome of the dispute, which will go in the client's favour as manual time is never protected and you agreed to that when adding manual time.
Stef S wrote:
Has anyone ever filed a police report?
If you feel that what was said rises to the level of a crime, feel free to do so, but I wouldn't hold my breath that anything will be done.
A number of posts and replies have been removed from this thread as they were in violation of the Community Guidelines and the thread has been closed from further replies since the arguments have been exhausted and the conversation is moving into an unproductive direction.
I would like to address the two main issues that I see had been brought up on this thread - Upwork Hourly Protection and reporting inappropriate behavior.
Firstly, in order for the freelancer to benefit from Upwork Hourly Protection, they need to make sure they use Upwork Desktop App to log time on hourly projects. By doing so, and following the steps outlined in our Payment Protection article here, the freelancer is taking all of the necessary steps to have their payments covered. More information about payments on hourly contracts, Payment Protection and the process the team would follow when reviewing any disputes on hourly contracts can be found here.
Secondly, we do take any reports of abuse or inappropriate behavior seriously. In general, this help article outlines ways such instances could be reported to Upwork team for review. But, Stef, I have also forwarded the concerns you shared here to the team and they'll reach out to you directly for more information about the situation you've described. You'll receive an email from them shortly.