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Maria Eugenia's avatar
Maria Eugenia I Community Member

Access Denied to files

Hello Upwork Community, 
I have a client whom I exchanged some files with a few months ago, and now I need these files to do the new assignment. But when I try to download them I get the AccessDenied error.
Is there someone that can help me with this?
 
**Edited for community guidelines**
6 REPLIES 6
Tonya's avatar
Tonya P Community Member

Wouldn't it be faster to ask the client? Did you save the files anywhere else? 

Bojan's avatar
Bojan S Community Manager

Hi Maria Eugenia,

 

We’ll have one of our agents reach out to you via a support ticket to look into this request and assist you accordingly. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
John's avatar
John L Community Member

I have this same problem, how can I find a solution

Bojan's avatar
Bojan S Community Manager

Hi John,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with your request. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
John's avatar
John L Community Member

I cannot access files that were delivered to me last year by my freelancer.  I get an "access denied" error.  ANy reason why I can't see these files?

Preston's avatar
Preston H Community Member

Upwork is not a file exchange service.

Upwork is not a file repository.

 

I would never even think of trying to ask Upwork personnel to help me obtain files.

 

When I create or work on files for a client, I save those to my own archives. Or I obtain files from the client.