Access Denied to files

[#1]

Hello Upwork Community, 
I have a client whom I exchanged some files with a few months ago, and now I need these files to do the new assignment. But when I try to download them I get the AccessDenied error.
Is there someone that can help me with this?

**Edited for community guidelines**

[#2]

Wouldn't it be faster to ask the client? Did you save the files anywhere else? 

[#3]

Hi Maria Eugenia,

We’ll have one of our agents reach out to you via a support ticket to look into this request and assist you accordingly. 

Thank you for reaching out to us. 

[#4]

I have this same problem, how can I find a solution

[#5]

Hi John,

We’ll have one of our agents reach out to you via a support ticket to assist you with your request. 

Thank you for reaching out to us. 

[#6]

I cannot access files that were delivered to me last year by my freelancer.  I get an "access denied" error.  ANy reason why I can't see these files?

[#7]

Upwork is not a file exchange service.

Upwork is not a file repository.

I would never even think of trying to ask Upwork personnel to help me obtain files.

When I create or work on files for a client, I save those to my own archives. Or I obtain files from the client.