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Access to Freelancer account

hjboylan
Active Member
Hugh B Member Since: Mar 4, 2018
1 of 3

Can't login to my original Upwork account to verify earnings for tax purposes. It says the username is incorrect, but when I try to "sign up" with that original username it tells me it's already been taken. I had to create this account just to reach out and to ask what's going on here!?

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
2 of 3

Hi Hugh,

 

Thanks for reaching out to us. I checked and believe I found your original account, which was closed on your request six months ago. If this is the case, please submit a request from the email address related to your original account and ask our team to reopen your account. Once resumed, make sure to share the details of the new account you created and request account closure, since users aren't allowed to have more than one account.

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hjboylan
Active Member
Hugh B Member Since: Mar 4, 2018
3 of 3

False, I never requested my account to be closed, but I do remember being told that it was being removed from search due to inactivity. Regardless, I'll try submitting the request...

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