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[a_lanovsky]

Hello! I have some problems with my account! I'm Andrey Lanovsky my account was registered like 2017/07.

I have writing to help desk some messages, but no one answer it. So now I register new one account.

I need help to reload my account -https://www.upwork.com/freelancers/~016ac04437f3b99541 this is my account. I don't have access to the e-mail. **Edited for Community Guidelines**, so I can't do it with your system.
I have access to the phone and other previous e-mail. 

I will be really glad if you help me! 

Andrey

[g_vasilevski]

Hi Andrey,

I`m sorry about the delay with this. Our team will reach out to you directly on your new account via ticket and assist you further with your original account. Thank you.

[a_lanovsky]

Hi Goran!

Thank you so much! I will be waiting for the update. 

With respect

Andrey

[a_lanovsky]

Hi Goran! 

Here the answer from your team, they understand it wrong. She just sends me instructions on how to change the e-mail, but this is not what I need.

**Edited for Community Guidelines**

[g_vasilevski]

Hi Andrey,

Unfortunately since private details are involved we can't talk about it publicly in our Community. Feel free to follow up on your ticket directly with any additional questions or to me via PM (click on my name). Thank you.

[a_lanovsky]

Ok, thank you!