Jul 6, 2020 04:51:31 AM Edited Jul 6, 2020 05:04:39 AM by Goran V
Hi, I need help accessing my Upwork account (not this one). I have an existing approved Upwork account linked to another email, **Edited for Community Guidelines**
The last log-in would have been around 2017 as I took some time away from freelancing. I've tried to log in and although the password is correct I can't get past the security question. I also can't access the email address the verification code is being sent to as this was a G Suite address that has since closed.
Is there another verification method I can try to get back into this account and update the email address? I would rather not have to set up a new account and lose my ratings if at all possible.Any help hugely appreciated!
Jul 6, 2020 05:05:51 AM by Goran V
One of our team members will reach out to you via ticket as soon as possible and assist you further with your original account. Thank you.
Dec 29, 2020 07:24:05 PM by Eliza C
I need access to my previous Upwork profile (had to make a new one in order to ask this question), but can't get pass the security question. I also can't access the email address the verification code is being sent to an e-mail address I no longer have.
Is there another verification method I can try to get back into this account and update the email address? I don't want to lose my ratings if at all possible. Any help hugely appreciated!
Dec 29, 2020 08:18:31 PM by Joanne Marie P
Please send me a PM by clicking on my name and kindly share your account information so I can check this for you.