Aug 4, 2020 06:50:21 PM Edited Aug 4, 2020 07:45:50 PM by Mayank S
have tried everything but while changing the profile picture it shows an error " Sorry, something went wrong. We were unable to save the image." .
I have tried everything . The picture i am trying to upload shows my face very well and its a JPG and its not more than 1 MB and also i have tried uploading it after clearing my browser cache , Even then its showing the same error . Now i cant even bid on projects
Thanks
Aug 4, 2020 07:22:16 PM Edited Aug 24, 2020 03:56:53 PM by Joanne Marie P
You mean you accidentally uploaded this**Edited for community guidelines**
Aug 5, 2020 12:09:40 AM Edited Aug 24, 2020 04:00:20 PM by Joanne Marie P
Amanda L wrote:
You mean you accidentally uploaded this**Edited for community guidelines**
Don't you hate when that happens?
**Edited for community guidelines**
Sigh. Why not just be honest and say: I uploaded a stock pic because I thought it would help me win jobs, then found out there's this thing called identity verification, then decided I better upload a real pic of me. At least that would be honest.
Aug 5, 2020 12:56:23 AM by Petra R
Martina P wrote:
Why not just be honest and say: I uploaded a stock pic because I thought it would help me win jobs, then found out there's this thing called identity verification, then decided I better upload a real pic of me. At least that would be honest.
Ah, no, this was "accidentally uploading fake pic after passing ID verification with real pic triggering a new ID verification"
Aug 4, 2020 10:09:42 PM by Joanne Marie P
Hi Mayank,
I checked your account, and it looks like you already submitted a support ticket. One of our team members will update your ticket to assist you further. Thank you.
Apr 29, 2023 12:39:33 PM Edited Apr 29, 2023 12:40:15 PM by Sandeep G
Heyy this happens with me too , and i was not faking at all its a real problem i just accidentally uploaded a random screenshot from my phone can i also get help with this please 🙏
Apr 29, 2023 01:45:55 PM by Luiggi R
Hi Sandeep,
I can see that your verification is already in progress. Kindly allow more time for the relevant team to review your submission. They will let you know if there's anything that you need to correct.
Aug 4, 2020 10:46:41 PM Edited Aug 24, 2020 03:59:12 PM by Joanne Marie P
Mayank S wrote:
Accidentally Uploaded a Wrong profile picture
**Edited for community guidelines**
Mayank S wrote:
Now i cant even bid on projects
Well, Upwork don't appreciate people using fake stuff on their profiles
Aug 3, 2021 07:14:05 PM by Khushika P
Aug 3, 2021 07:31:56 PM by Mayank S
Aug 3, 2021 11:48:19 PM Edited Aug 3, 2021 11:51:25 PM by Khushika P
Aug 4, 2021 12:07:26 AM by Aleksandar D
Hi Khushika,
Could you please try uploading your profile picture one more time? Let me know if you're still having issues with it.
Thank you.
Aug 4, 2021 04:04:34 AM by Khushika P
Aug 4, 2021 12:08:56 AM by Mayank S
Aug 4, 2021 01:33:55 AM by Khushika P
Aug 4, 2021 01:40:16 AM by Aleksandar D
Hi Khushika,
To start or continue the verification, you need to go to Settings > Identity Verification and click on the green 'Get Started' or 'Continue' button.
Thank you.
Aug 4, 2021 03:28:51 AM by Robert Y
You might have to donate your earnings to the guy whose picture you accidentally uploaded.
Aug 4, 2021 03:34:03 AM by Robert Y
Khushika P wrote:
And what if the guy is not alive?
He looks pretty healthy to me.
Aug 4, 2021 03:42:56 AM by Mayank S
Aug 4, 2021 03:56:44 AM by Khushika P
Aug 4, 2021 04:00:56 AM by Mayank S
Hey , this jokes were not for you it was for that guy who said that money transfer thing. I think you should try once again for a verification, this is the only way , also this time confirm with them on the videocall , ask them to pls ask for whatever proof they want . Ask them to let you upload your new profile pic, the old one was by accident , so there is no point for them to say that your face dont match . Please schedule a new videocall
Aug 4, 2021 04:06:14 AM by Khushika P
Aug 4, 2021 04:08:04 AM by Mayank S
Even i showed the aadhar card, There is no seperate way to schedule a vdo call, its the same way you did before . Might be this time you need to wait
Aug 4, 2021 04:49:08 AM by Aleksandar D
Hi Khushika,
One of our team members will reach out to you directly via a support ticket to assist you further with the verification.
Thank you.
Aug 7, 2021 09:58:03 AM by Khushika P
Aug 7, 2021 04:23:42 PM by Luiggi R
Hi Khushika,
I checked with the team and your ID submission is currently under review. Please note they'll get back to you within 24 hours. Sorry for any for how this might've inconvenienced you.
Nov 7, 2022 01:34:21 AM by Mahnoor Z
I mistakenly uploaded a wrong profile picture. Now I'm getting a notification for identity verify. Please help me out. My profile picture doesn't match with my I'd card. I recently join Upwork & in just few days I've completed my first project. Please it was just by mistake please help me to change my profile picture. Or please help me to contact any Upwork agent I want to talk to them.
Nov 7, 2022 03:09:17 AM by Pradeep H
Hi Mahnoor,
Thank you for your message. Could you please try updating your profile picture now?
Thank you,
Pradeep
May 10, 2023 01:59:45 PM by Sholeye W
Hello sir,
I'm having the same problem too, I uploaded a wrong profile picture different from me, and my account verification is still on review, but I'm not able to change the picture to mine, please help me on this 🙏
May 10, 2023 06:51:51 PM by Arjay M
Hi Sholeye,
You can try changing your profile photo by going to Setting> My Profile> Click the pencil icon here to edit. Once you are ready to resubmit, you can access your Settings> click the Identity Verification tab to continue.
Don't hesitate to coordinate with the team through the email linked to your case here if you still need further assistance. They will surely assist you accordingly.
Aug 4, 2021 04:05:18 AM by Viacheslav K
Robert Y wrote:You might have to donate your earnings to the guy whose picture you accidentally uploaded.
Upwork loyalties 🤣
Nov 7, 2022 01:34:59 AM by Mahnoor Z
I mistakenly uploaded a wrong profile picture. Now I'm getting a notification for identity verify. Please help me out. My profile picture doesn't match with my I'd card. I recently join Upwork & in just few days I've completed my first project. Please it was just by mistake please help me to change my profile picture.