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Accidentally charged wrong client

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Active Member
Alexis N Member Since: May 7, 2018
1 of 3

Greetings 

Last week instead of charging my working hours to a client i was charging the hours to another one.

None of the clients send me any message but i noticed myself today and would like to be fixed, thanks in advance

 

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Community Guru
Petra R Member Since: Aug 3, 2011
2 of 3

Alexis N wrote:

I noticed myself today and would like to be fixed, thanks in advance

 


You need to fix it yourself, and the quicker you do so, the better. (BEFORE the wrongly charged client notices it...)

Go to the "wrong" work diary and take a screenshot. Then refund the client you wrongly charged and write a message explaining why, and apologizing.

 

Then write to the client you should have billed, explain what happened, send the screenshot(s) of the hours and ask if it would be OK to add them as manual time this week or if they'd pay you as a bonus.

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Active Member
Alexis N Member Since: May 7, 2018
3 of 3

I 'm guessing that customer needs to initiate a refund of a specific amount of money cause i see that i can only refund entire invoices and i cannot put a number

 

Cancel that found it thanks!!

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