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karlito1
Community Member

Accidentally deleted account

Hello,

 

In my settings I tried to add a client's account to my freelancer's account and then changed my mind.

I clicked "Close My Account" and it deleted my freelancer's account, too. So I cannot log in anymore...

How do I get my freelancer's account restored?

Thanks.

ACCEPTED SOLUTION
aocumen
Community Manager
Community Manager

Hi Karlis, 


We should be able to reinstate your account for you. I wanted to confirm that you only wanted the freelancer context of the account reinstated? 


~ Avery
Upwork

View solution in original post

15 REPLIES 15
karlito1
Community Member

This is my duplicate account, which I have opened to get help from site moderators.

My user name of my old account, which was closed by mistake was '**edited for Community Guidelines**'.

Could that account be restored,please?

aocumen
Community Manager
Community Manager

Hi Karlis, 


We should be able to reinstate your account for you. I wanted to confirm that you only wanted the freelancer context of the account reinstated? 


~ Avery
Upwork
karlisz
Community Member

Hello,

All sorted now.
Many thanks for your help.

Best Regards,
Karlis

Hi,

I also accidentally deleted my account and  i see no option to contact support. Can you help me re-gain access to my account. 

 

I created this account just to comment here but my main account is on different email. Please let me know how should I contact.

Thanks

I accidentally deleted my account while trying to remove the client account. 

Can anyone help me recover my old account as it was without any changes to the profile,

Thanks

I have same issue but I cannot send PM to you. It says You do not have sufficient privileges for this resource or its parent to perform this action.



Can anyone help please!

Hi Avinash,

 

Could you please click on my picture next to this post and send me a private message with more info about the account you need help with? You should be able to send PMs now that you're an Active Member.

 

~Andrea
Upwork

Hello!

 

I accidentally deleted my freelancer account, and I would like to get it back if possible. I made this account in order to ask for help, and have not received a response for a week now when I reached out. Just let me know what I need to do!

Hi Kiaran,

 

Thank you for reaching out to us. Could you please click on my name and send me a PM with more information about the account you are referring to? I will be sure to look into your message and assist you accordingly.

 

Please know that freelancers are not allowed to have more than one account on Upwork, regardless of the old account being closed, or suspended. Having multiple freelancer accounts is a serious violation of the Upwork Terms of Service.

~ Nikola
Upwork

Everything's back to normal! Thank you again!

680814a7
Community Member

Hi i also deleted my account accidently. Actually i was trying to delete my client account but unfotunatly i delete my personal account. my deleted account email is **Edited for Community Guidelines** please help me to recover it.

Hi Asad,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

~ Arjay
Upwork

Hi @Arjay M Thanks for reply. But it's been almost two days/ 48 hours and no one responded to my ticket Please have a look at it. my request ticket number is #38895605 ticket

๐Ÿ˜Ÿ

Hi Asad,

 

I can confirm that the Customer Support team reached out to you directly via a ticket to your original account. Kindly refer to it for more information and feel free to follow up with them if you have any additional questions.

~ Luiggi
Upwork

Thank you team upwork. every thing is sorted and now i am able to login back to my account.๐Ÿ˜Š

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