Accidentally gave a refund

[nobrad90upwork]

Greeting,
I accidentally gave a refund to a client for whom I work by the hour.
Refound is currently pending.
Can we somehow cancel the refound in agreement with the client because we have determined together that it is a mistake?
I hope you can help me and thanks in advance.

[g_vasilevski · Accepted solution]

Hi Nikola,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your refund. Thank you.

[nobrad90upwork]

Hi Goran,
Thank you
My ref ID for refounding is 369317937.
And what is the ticket? I hope that you will contact me soon.

[moonraker]

Why not just ask him to pay it to you again?

[nobrad90upwork]

Upwork takes 20 percent on each transaction.
So in this case,  I would get back 20 percent of the 80 percent of what I refunded him.
This will be my last case where and I will be at a loss.
So I try to solve it in a way through customer support.

[g_vasilevski]

Hi Nikola,

Our team has already reached out to you via ticket and is waiting on your response. You can access your tickets on this Link, thank you.

[pirisola-solomon]

Hi,

I accidentally gave a refund.

please can you help me out

[ArjayM]

Hi Solomon,

I'm sorry to hear that refund has been accidentally processed from your account. I have checked your account and it looks like there's already a support ticket created with your concern. Please check here or your email for further details and assistance.