Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Account Hacked

Active Member
Tom M Member Since: Apr 5, 2018
11 of 14

Yes, they asked me for a copy of my ID which I supplied.

Then, I received a reply after 16 hours.

I was asked to do a virus scan of my PC and send a screenshot of the results, which I did.

Community Guru
Nina K Member Since: Nov 29, 2017
12 of 14

Tom,

Please continue to communicate with our team directly, as we won't be able to discuss details here in the community for security reasons. Communicating with the team directly is essential for re-establishing your ownership on the account, resuming your access and so we can close the new account that you've created since users are not allowed to have multiple accounts,

~Nina
Active Member
Tom M Member Since: Apr 5, 2018
13 of 14

Could someone inform my clients that I am unable to access my account?

Community Guru
Ryan C Member Since: Feb 3, 2017
14 of 14

Hello Tom,

 

I'm sorry to hear about the situation you are going through. I have escalated your concern. Our team representative will get in touch with your clients shortly. Thank you.


Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS