I've been waiting for more than 5 days to get this ticket (#3870968) and when I submitted follow-up tickets (#3938467) and (#3940909), I got immediate reply after a few hours saying that I should waiting for a response from the one who is handling my 1st ticket.
"Please review and reply to the other ticket to follow up on your issue. I will contact the representative that is handling your issue, to follow up for you as well, and close this current ticket. Rest assured that we will get back to you as soon as we have new updates."
This, I think, is an automated reply because they did not consider the message I put in the first part of the follow-up tickets.
I'm still waiting for a reply from Customer Service and I do understand that they have a lot of other tickets to resolve. What I'm trying to say is that, if they have the time to reply to duplicate tickets/requests, they could've spent that time reading and reviewing the original tickets that are waiting for more than 5 days for a reply.
The main issue I'm facing right now is that I can't re-submit my profile due to the account being suspended (for the reason of the profile not complete, but I already made the necessary changes).
I can't even resubmit my profile for review because doing it has given me the following error messages. Please see the attachments below or the uploaded screenshots on the sites:
http://prntscr.com/6f516u - updated profile overview
http://prntscr.com/6f53je - after clicking "resubmit profile"
http://prntscr.com/6f53y8 - and then this error message suddenly pops out after a few seconds loading the 2nd screenshot.
And then, on editing the "Quick Facts" portion where I should be able to make my profile public, it doesn't give me the option to change it. I understand that this is due to my profile being suspended. Check http://prntscr.com/6f556b
With these screenshots, I hope you can understand or see that I am not able to re-submit my profile for review, and hopefully this will be solved as early as possible as this is affecting my upcoming job offer.
Odesk community said to me that i need to change my overview because it is not in paragraph form. That was 2 weeks ago and I did that the same day.My account is suspended for 2 weeks.These are 2 weeks where I could be getting work. It is very important for me to get my account back. PLEASE HELP ME !
Thank you a lot .
Thanks. Actually, after I posted this here, I got a reply from Customer service and my account finally got re-instated.
However, I still can't make my profile public as the following screenshot won't let me change it, not giving me the appropriate drop-down menu in the Profile Access bar: http://prntscr.com/6frbgr
I can definitely relate to the waiting time and I really understand how you feel. What I can suggest is that you keep on making follow-ups to your support ticket.
The only thing they said to me was:
**Edited for Community Guidelines**
I changed my overview the same day and i have replied, that was 2 weeks ago. I did not get any replys from the Customer Support. I depend on oDesk. I do not know what to do...
I have seen mods actually reading forum posts and they have said that they'll be forwarding or referring the cases to the appropriate teams.
For now, since there's nothing else you can do at the moment, keep track of your conversations with CS and keep on doing follow-ups.