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Account Suspension for "changing my name" despite not having done so.

dfbe4e6a
Active

Randomly following waiting on the abhorant week long wait time for Upwork to review my projects, I woke up today excited to begin searching for my first Contract when suddenly I found my account has been suspended, when I clicked on the link it led me to a page that said "We noticed your name has changed on your account, so we need to verify that"... though, I haven't changed my name at all.

I don't know whether someone tried to hack my account and do something or if this Is just some bug in the system, but is it possible that this suspension can be alleviated since for all I know I've done nothing wrong... 

1 REPLY 1
tinker_bell3
Moderator
Moderator

Hi Nyxiart,

 

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

~ Joanne
Upwork
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