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lloydmiller-tech
Community Member

Account Suspension

Can someone please tell me the status of my ticket? It doesn't seem to be moving. My account got locked on Saturday night, and on Sunday they asked me to resubmit because my documents weren't done right. It's been over 24 hours from Sunday and approaching 48 hours from the first lock on Saturday.

3 REPLIES 3
AleksandarD
Community Manager
Community Manager

Hi Lloyd,

 

I already followed up with the team handling your case and you can expect an update on your open ticket very soon.

 

Thank you.

~ Aleksandar
Upwork

Hey I'm not sure why I'm still waiting. Is there anything else needed? Can I get a refund for the plan that I bought? I made the mistake of buying the $15 plan with my brother's Paypal account. Not only do I now realize that's a violation of Paypal's ToS but that might also be a problem here.

Hi Lloyd,

 

Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, to keep all the information in one place so that our team can assist you more effectively. 

 

Thank you.

~ Aleksandar
Upwork
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