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adsolutions-unni
Community Member

Account Temporarily on Hold

Our Account has been on hold from the last few days due to Profile Picture mismatch . For the same as instructed we had done succesfully the Verification Video Chat as well as uploaded all the necessary documents for account identification too. So right now its showing some other message

Financial transactions for Unnikrishnan Adsolutions (18066639) have been limited

And we are stuck with our process completely . From last 6 months we are paying for the member subscription and right now we was working on a project too . Now we are completely stuck with the process and every chat we are instructed to wait  for the email with steps to follow and still now nothing has been received to us.

ACCEPTED SOLUTION

Hi Unnikrishnan, 


I checked your account and it looks like the suspension has already been lifted on your account. Let us know if there is anything else we can help you with. 


~ Avery
Upwork

View solution in original post

12 REPLIES 12
nkocendova
Community Member

Hi Unnikrishnan,

I checked and can see that the member of the support team you've communicated with today has escalated this issue, so you should be receiving an update directly from the verification team. We appreciate your patience at this time.

~Nina

May I know When I will receive the email reply or notification from the team? 

Hi Unnikrishnan, 


I checked your account and it looks like the suspension has already been lifted on your account. Let us know if there is anything else we can help you with. 


~ Avery
Upwork
a71640a9
Community Member

hello can you pls also help me why Account is temporary hold, i just discovered this after the freelancer, i want to hire can't accept my offer. Pls reply asap thank you

Hi Chris,

 

I`m sorry about the inconvenience this had caused you. You will need to add your billing method before your freelancer is able to accept the offer. Thank you.

~ Goran
Upwork
95d6312c
Community Member

Hello Avery

I have a problem verifying my account too. it is more than a week since I uploaded the necessary documents to verify my account and it is still pending. There is no wizard through which I reupload and I am now confused because I would have been verified within three days.

 

Hi Cara,

 

Thank you for your message. I am pleased to inform you that your verification has been approved and the account is restored now.

 

Thank you,

Pradeep



Upwork
adsolutions-unni
Community Member

Hi Team,

 

3 days before I have submitted my Passport and Bank Statement for ID verification and one of your executive **edited for Community Guidelines** inform that I will receive an email from the team regarding the ID verification completion, But till now I have not received any email from upwork team, Please send me the email as soon as possible, Since from the last six months i was paying for membership subscription as well. Now I am unable to bid new projects in Upwork. So I request you to please do the needfull.

I'm sorry if there are delays with your ID verification, Unnikrishnan. I've followed this up with the team, and they should get back to you the soonest. 


~ Avery
Upwork

Thank You, Plz make it ASAP,

 

Still I am waiting for the completion of my ID Verification Process, so that I can bid new projects,

 

Regards,

Unnikrishnan

Hi Team,

 

I did not receive any email or reply from the team. I dont understand why its getting so delay for the ID verification process completion.

 

PLEASE HELP ME!!! ITS A REQUEST

I'm sorry for the delay in our response, Unnikrishnan. The issue with your account has been escalated to another team and I have followed this up with them so that they can get in touch with you with more information. 


~ Avery
Upwork
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