Hello. I have found a new client. We agreed about job and payment, but he had a lack of time and asked me to help him to change the job and hire me on oDesk. He gave me his login and password. I agreed for this and I have done this. But I am working using one browser and I couldn't be in both account at the same time. So I was starting to work. But I have got email soon - this contract was suspended! And after this I got a new email - my account was suspended!! I wrote into support, I asked them two times why my account was suspended, but they didn't gave me answer on these questions. They only said "I’ve reviewed your account with our team and it seems your account was closed due to irregularities detected by our system." They don't want tell me a reason. I think I haven't done any bad action and I want to work in oDesk. I have good rating and a few completed jobs. Also I have some funds and I cannot withdraw money.
May you, please, help me?
I don't see any policy on this issue.
"You are entirely responsible for safeguarding and maintaining the confidentiality of your Account username and password" - this sentence refers to customer, but not freelancer (I think).
"You authorize oDesk to assume that any person using the Site with your username and password or your Agency Account passwords, and the username of any Agency Account added by a Agency Account Administrator (if any) either is you or is authorized to act for you." - I think this rule allows actions similar to explained above (my story).
" You agree to notify us immediately if you suspect or become aware of any unauthorized use of your account" - I think that oDesk should ban me only if the customer have notified them (oDesk) about violation.
What do you think?
If I missed any policy in oDesk Policies - please show me.
Please read the freelancer policies or client policies on the right hand side, which clearly specifies
"Only one user per account, and one account per user—accounts should not be shared or duplicated in any way."
What are the reason behind Upwork Block our account?
I just need to know what are the scenarios behind Upwork can blocked/suspend my account.
Any advice in smilar issues will be very appreciated.
I am sorry, Ksenia, but you are not allowed to create a new account as it will be considered a duplicate account and will be suspended as well.
Thank you for understanding.
I can see that your account is not suspended, or limited. If you ran into some issues while logging in, or while you were using the website, you may contact our Support Team so that we can assist you better.
@Avery O wrote:
I can see that your account is not suspended, or limited.
Chances are this is the "replacement" account after an original one was suspended....
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