Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Hey Anastasiia, please change your Settings from Private to Public so your Profile can be viewed which would limit your account. Also paying Upwork's monthly upgrade fee will open additional features. Thanks!