Account got suspended randomly

[abellalouna]

Hi,

I was just about to try to create a direct contract using upwork.

And when I tried to send the contract, I got a notification saying "Your account is suspended, you cannot proceed."

Why am I experiencing this ? What have I done ? 
I'm confused.

Thanks for the help in advance.

Amrou.

[NikolaS]

Hi Amrou,

I shared your report with our team and one of our agents will reach out to you directly via a support ticket as soon as possible to assist you further. You will be able to access your ticket on this page.

[abellalouna]

Hi Nikola,

Thanks for responding so quickly.

Is it normal that when I click the link that's supposed to redirect me to my tickets, I find nothing?

You can see that in the attached image.

Thanks.

Amrou.

[JoanneP]

Hi Amrou,

I checked and I can confirm that one of our agents has already reached out to you to assist you directly. You can access the ticket by logging in to your account and going here. Please know that the same email was also sent to the email address associated with your Upwork account.