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Account identification video call

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Active Member
Ilce B Member Since: Jun 12, 2017
1 of 12

When i was setting this account i have put that i know basic english for written conversation. So can i make the account identification with written chat instead of video call?

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
2 of 12

Hi Ilce,

 

During the call the agent will ask you a few very basic questions and it should take just a few minutes. If you have any troubles understanding the questions, please let the agent know directly.

~ Valeria
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Active Member
Umer A Member Since: Jul 23, 2018
3 of 12

About ID VERIFICATION:

I can do vedio call but due to some reason can not provide ID card so what will happen.

Spoiler
 
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4 of 12

Hi Umer,

 

Thanks for reaching out to us. Could you please share more information about the issue you are getting while trying to upload an ID card?

 

Thank you.

~ Aleksandar
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Active Member
Rohan K Member Since: Jul 27, 2019
5 of 12

i have no webcam 

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
6 of 12

Hi Rohan,

 

If you don’t have a computer, tablet or phone that has a camera, you can use any computer with a webcam (a friend’s, library, internet cafe, etc.). The device you use does not have to be yours.

 
Thank you.
~ Aleksandar
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Active Member
Rohan K Member Since: Jul 27, 2019
7 of 12

i have phone with front camera.

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
8 of 12

Hi Rohan,

 

I responded to your PM.

 

Thank you.

~ Aleksandar
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Active Member
F David G Member Since: Jun 12, 2017
9 of 12

How do I verify my account if I do not have a webcam?

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
10 of 12

Hi F David,

 

Please, note that you can use a different computer that has a webcam to complete the verification if you have access to it. You'll just need to log into your Upwork account and complete the call. If you are still having issues doing that, please let the agent know directly.

 

Thanks.

~ Valeria
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