Account is suspended

[sabbirmasuma]

I had an Upwork account in 2014, I had stopped work there in 2016 because of some personal reason. In the meantime, maybe in 2018, Upwork had suspended my account. 
I came back here and saw suspension. I have tried to post in the community, but it was not possible to post here or talk with customer support from the profile, I have tried to call in customer support, but no luck, no one was picking the call.
Then I have created a new profile and thought that I can get any help by posting here. or maybe I can work by the profile. But this new profile is showing suspended too.
Can anyone help me? I don't need two profiles, I was not able to post before so I created a new one. Unlocking this one or the previous one, anyone would be accepted.
Thanks in advance.

[PradeepH]

Hello Md Sabbir,

One of our team members will reach out to you via ticket as soon as possible and assist you further.

Thank you.

Pradeep H.

[sabbirmasuma]

Almost three working days have passed. Still, no one responded to me.
Thanks.

[AndreaG]

Hi Md Sabbir,

I checked and it looks like our team has reached out to you via support ticket #31340853 . You can access your ticket from the notification sent to your email address and also here.

Thanks!