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Account on Hold

Active Member
Amanda R Member Since: Nov 12, 2017
1 of 71

My account has been placed on hold after I uploaded my ID and UpWork was unable to verify it. I was told to contact customer service and am currently stuck in a never ending loop of "FAQ" links. Can anyone advise next steps? Thank you in advance for your help.

Community Guru
Ryan C Member Since: Feb 3, 2017
2 of 71

Hello Amanda,


We have escalated your concern. One of our representatives will reach out to you shortly.

Active Member
Awdifa A Member Since: Nov 13, 2017
3 of 71

Hi there. I'm experiencing the same difficulty.

Is there any way you can help me as well?


Avery O Moderator Member Since: Nov 23, 2015
4 of 71

Hi Awdifa, 

A Customer Support Agent will reach out to you directly to help you verifying your ID/location. 

Active Member
Julie S Member Since: Mar 7, 2019
5 of 71

I tried to make an offer and the freelancer said my account was on hold. I tried to bot and it said I should have received a notification or email which I did not. I tried to verify my billing info and it said to contact customer support. Can anyone help?

Bojan S Moderator Member Since: Mar 9, 2018
6 of 71

Hi Julie,


I'm sorry about your experience. One of our team members will reach out to you shortly via support ticket. In the meantime, please go to your account settings and chose top tab on left, ''My Info''. Kindly, try adding address details and phone number in order to fix this error. If the issue persists after this our team will assist you further. Thank you.

~ Bojan
Active Member
Alicia P Member Since: Feb 8, 2018
7 of 71

I am having the same problem.  Can someone help me fix it?

Active Member
Karl B Member Since: Feb 13, 2018
8 of 71


I am experiencing the same difficulty of a locked account and no instructions how to verify my ID and get back to work.  Can you help?


Active Member
Megan M Member Since: May 8, 2018
9 of 71

I have the same problem. I think it might be because I cropped my Driver's license picture to just be the ID. It is valid though. I just need my account to be taken out of the hold status so I can start some new projects.

Community Guru
Nina K Member Since: Nov 29, 2017
10 of 71

Hi Megan,

Please go ahead and click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.