Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Account on Hold

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
21 of 95

Hi Michael,

 

Thanks for reaching out to us. I checked and it seems that one of our team members already followed up on your open ticket. Please, feel free to follow up on your ticket and someone from our team will be able to assist you further.

 

Thank you.

~ Aleksandar
Upwork
m10241
Active Member
Mahmood R Member Since: Oct 6, 2020
22 of 95

I am having the same issue and there is no way to verify my account to have it unsuspended. 

sngraves
Active Member
shannon g Member Since: Nov 27, 2017
23 of 95

I am having the same problem. I have tried to resubmit documents, but I have no confirmation that anything is going through. The only option I get is to click "close" and hope something gets resolved. I am seriously pouting right now. 

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
24 of 95

Hi Shannon,

 

We'll have one of our agents reach out to you directly and assist you with your verification.

~ Valeria
Upwork
sngraves
Active Member
shannon g Member Since: Nov 27, 2017
25 of 95

So I have not been allowed to use the site to send proposals for a while now because I have to verify who I am. I was told someone would contact me, but that hasn't happened. Every time I go to submit a proposal, even non-USA based jobs, I get prompted to reupload my ID. Every single time. Then once I do, it says it will be 3 to 4 days before I get a ruling. Can someone just look at my hidious ID (preferably not laugh) and verify me already? Please? 

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
26 of 95

Sorry about the delay, Shannon. I'll follow up with the team and make sure you are updated via the ticket.

 

Thank you.

~ Valeria
Upwork
berger-karl
Active Member
Karl B Member Since: Feb 13, 2018
27 of 95

I have seen several others who tried to upload ID, and the account was on hold, but no instructions on how to fix.  Can someone help me do so so I can get to UpWork?

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
28 of 95

Hi Karl,

One of our agents will reach out to you directly to help assist you with completing the verification process.

~Nina
aaron_schubert
Active Member
Aaron S Member Since: Feb 28, 2018
29 of 95

I'm in the same boat Smiley Happy  I think mine had too much reflection on it... that's fine, but why isn't there a way to upload a second try?  Oh well.

 

What is the process now?  Do I wait?  I was given instructions to contact customer service, but like a big ole dummy I only found a bunch of FAQs.  Smiley Very Happy

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
30 of 95

Hi Aaron,

 

A member of the team will be reaching out to you directly to assist you with this very shortly.

~Nina
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS