I'm in the same boat I think mine had too much reflection on it... that's fine, but why isn't there a way to upload a second try? Oh well.
What is the process now? Do I wait? I was given instructions to contact customer service, but like a big ole dummy I only found a bunch of FAQs.
I am also having trouble getting my acount to verify my ID. It says contact customer service, but the link just goes to some FAQ's... If anyone could help it would be much appreciated
I'm experiencing exactly the same thing-->
My account has been placed on hold after I uploaded my ID and UpWork was unable to verify it. I was told to contact customer service and am currently stuck in a never ending loop of "FAQ" links. Can anyone advise next steps? Thank you in advance for your help.
Can someone please help.