Account on Hold

[Karl B]

I have seen several others who tried to upload ID, and the account was on hold, but no instructions on how to fix.  Can someone help me do so so I can get to UpWork?

[Nina K]

Hi Karl,

One of our agents will reach out to you directly to help assist you with completing the verification process.

[Aaron S]

I'm in the same boat   I think mine had too much reflection on it... that's fine, but why isn't there a way to upload a second try?  Oh well.

What is the process now?  Do I wait?  I was given instructions to contact customer service, but like a big ole dummy I only found a bunch of FAQs. 

[Nina K]

Hi Aaron,

A member of the team will be reaching out to you directly to assist you with this very shortly.

[Uland B]

Hi Valerie,

I'm having the same issue. Could you please have someone contact me regarding my identification.

[Uland B]

Hi Valerie,

I'm having the same issue. 

[Valeria K]

Hi Uland,

It looks like you already have a ticket with our support team about this issue. They'll assist you via that ticket shortly. 

Thank you!

[Amber P]

Hi, 

I am also having trouble getting my acount to verify my ID.  It says contact customer service, but the link just goes to some FAQ's...  If anyone could help it would be much appreciated  

[Jo-An B]

Hi Amber, Sorry to hear you ran into issues with verification. One of our team member will reach out to you directly and assist you with the process.

[Janan S]

I'm experiencing exactly the same thing-->

My account has been placed on hold after I uploaded my ID and UpWork was unable to verify it. I was told to contact customer service and am currently stuck in a never ending loop of "FAQ" links. Can anyone advise next steps? Thank you in advance for your help.

Can someone please help.