Account on Hold

[Valeria K]

Hi Shannon,

We'll have one of our agents reach out to you directly and assist you with your verification.

[shannon g]

So I have not been allowed to use the site to send proposals for a while now because I have to verify who I am. I was told someone would contact me, but that hasn't happened. Every time I go to submit a proposal, even non-USA based jobs, I get prompted to reupload my ID. Every single time. Then once I do, it says it will be 3 to 4 days before I get a ruling. Can someone just look at my hidious ID (preferably not laugh) and verify me already? Please? 

[Valeria K]

Sorry about the delay, Shannon. I'll follow up with the team and make sure you are updated via the ticket.

Thank you.

[Karl B]

I have seen several others who tried to upload ID, and the account was on hold, but no instructions on how to fix.  Can someone help me do so so I can get to UpWork?

[Nina K]

Hi Karl,

One of our agents will reach out to you directly to help assist you with completing the verification process.

[Aaron S]

I'm in the same boat   I think mine had too much reflection on it... that's fine, but why isn't there a way to upload a second try?  Oh well.

What is the process now?  Do I wait?  I was given instructions to contact customer service, but like a big ole dummy I only found a bunch of FAQs. 

[Nina K]

Hi Aaron,

A member of the team will be reaching out to you directly to assist you with this very shortly.

[Uland B]

Hi Valerie,

I'm having the same issue. Could you please have someone contact me regarding my identification.

[Uland B]

Hi Valerie,

I'm having the same issue. 

[Valeria K]

Hi Uland,

It looks like you already have a ticket with our support team about this issue. They'll assist you via that ticket shortly. 

Thank you!