Account on Hold

[Valeria K]

Hi Uland,

It looks like you already have a ticket with our support team about this issue. They'll assist you via that ticket shortly. 

Thank you!

[Amber P]

Hi, 

I am also having trouble getting my acount to verify my ID.  It says contact customer service, but the link just goes to some FAQ's...  If anyone could help it would be much appreciated  

[Jo-An B]

Hi Amber, Sorry to hear you ran into issues with verification. One of our team member will reach out to you directly and assist you with the process.

[Janan S]

I'm experiencing exactly the same thing-->

My account has been placed on hold after I uploaded my ID and UpWork was unable to verify it. I was told to contact customer service and am currently stuck in a never ending loop of "FAQ" links. Can anyone advise next steps? Thank you in advance for your help.

Can someone please help.

[Goran V]

Hi Janan,

One of our team members will reach out to you and assist you further, thank you!

[Amber P]

Hello, I am still waiting for my account to be verified.  I got an email that someone would reach out to me, but it's been almost a week now and I haven't heard anything.  If someone could please help me with this it would be appreciated

[Nina K]

Hi Amber,

I've requested that one of our agents reach out to you directly to assist you with this, you should be hearing from someone very shortly. Thanks!

[James P]

I've attempted to upload a picture of my photo ID and the system is now telling me I've made too many attempts and no longer gives me the option to upload. I've taken a better picture with a better device and would like to attempt again, how do I get the system to allow me more attempts?

[RJ M]

I have the same issue, looking forward to see how quicky you get a response. This is extremely frustrating!

[Tiare O]

I am having the same issue.