Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Account on Hold

Community Guru
Jo-An B Member Since: Aug 2, 2016
41 of 75

Hi Carlos,

I see that you've created a ticket on this issue. Please wait for an update and post any questions you have on that ticket thread. Thanks.

~ Jo-An

Untitled
Active Member
Kevin E Member Since: Apr 9, 2018
42 of 75

My account was also placed on hold when I uploaded my ID.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
43 of 75

Hi Kevin, 


Are you unable to get in touch with the Customer Support Team directly when you try to apply for a U.S. job post? This link should appear on top of a U.S. job post: 

Contact CS.png


-Avery
Untitled
Active Member
Brandon K Member Since: Apr 21, 2018
44 of 75

I have a similar problem! My account has been placed on hold after I uploaded my ID and UpWork was unable to verify it as well. Please help! thank you

Community Guru
Jo-An B Member Since: Aug 2, 2016
45 of 75

Hi Brandon,

One of our team members will get in touch with you to provide assistance with the error you are experiencing.

~ Jo-An

Untitled
Active Member
Patrick R Member Since: Apr 22, 2018
46 of 75

I'm having this same problem.  Can someone give me a hand?

Community Guru
Jo-An B Member Since: Aug 2, 2016
47 of 75

Hi Patrick,

One of our team members will get in touch with you to provide assistance. Thanks.

~ Jo-An

Untitled
Active Member
Umair K Member Since: Jul 10, 2018
48 of 75

I'm having the same problem! My account in put on hold even though my id is valid and matches the info i gave upwork

Community Guru
Ryan C Member Since: Feb 3, 2017
49 of 75

Hello Umair,

 

 

I just checked your account and found a ticket associated regarding your concern. One of our team representatives will reach out to you shortly.

 

Thank you.


Untitled
Highlighted
Active Member
Betzaidy Angelica C Member Since: Aug 13, 2018
50 of 75

I'm having the same problem. I was submitting proposals very well and suddenly it asked me to submit my ID. i did so but now it says my account is on hold. What can i do now if i want to keep working?  

TOP KUDOED MEMBERS