I checked and it seems that you already created a support ticket for the issue you are experiencing with your account status. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response. Thank you for your patience.
I have the same problem, tried to do it but got an email saying my account is on hold without any instructions on how to resolve it. So if someone sees this here, please help me fix my account.
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