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Account on Hold

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
91 of 95

Hi Khadijah,

 

I checked and it seems that you already created a support ticket for the issue you are experiencing with your account status. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response. Thank you for your patience.

 

~ Nikola

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binazy
Active Member
Behnaz S Member Since: Mar 3, 2021
92 of 95

I have the same problem, tried to do it but got an email saying my account is on hold without any instructions on how to resolve it. So if someone sees this here, please help me fix my account.

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
93 of 95

Hi Behnaz,

 

One of our agents will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
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divramesh
Active Member
Divya R Member Since: May 14, 2021
94 of 95

Hi! the same thing is currently happening to me, did it ever get resolved for you?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
95 of 95

Hi Divya,

 

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

 

~ Joanne
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