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Account on Hold

Active Member
Melina H Member Since: Aug 1, 2019
11 of 71

Hello, 

I am experiencing the same issue.  

 

My account has been placed on hold after I uploaded my passport and UpWork was unable to verify it. I was told to contact customer service and the Community Bot / FAQ links do not provide a solution.  Please advise as to the next steps. Thank you in advance for your help.

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
12 of 71

Hi Melina,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Untitled
Active Member
Michael C Member Since: Oct 5, 2019
13 of 71

Hello, I'm also experiencing that issue with my account being on hold after trying to verify my identity. Could you please help me?

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
14 of 71

Hi Michael,

 

Thanks for reaching out to us. I checked and it seems that one of our team members already followed up on your open ticket. Please, feel free to follow up on your ticket and someone from our team will be able to assist you further.

 

Thank you.

~ Aleksandar
Untitled
Active Member
shannon g Member Since: Nov 27, 2017
15 of 71

I am having the same problem. I have tried to resubmit documents, but I have no confirmation that anything is going through. The only option I get is to click "close" and hope something gets resolved. I am seriously pouting right now. 

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
16 of 71

Hi Shannon,

 

We'll have one of our agents reach out to you directly and assist you with your verification.

~ Valeria
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Active Member
shannon g Member Since: Nov 27, 2017
17 of 71

So I have not been allowed to use the site to send proposals for a while now because I have to verify who I am. I was told someone would contact me, but that hasn't happened. Every time I go to submit a proposal, even non-USA based jobs, I get prompted to reupload my ID. Every single time. Then once I do, it says it will be 3 to 4 days before I get a ruling. Can someone just look at my hidious ID (preferably not laugh) and verify me already? Please? 

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
18 of 71

Sorry about the delay, Shannon. I'll follow up with the team and make sure you are updated via the ticket.

 

Thank you.

~ Valeria
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Active Member
Karl B Member Since: Feb 13, 2018
19 of 71

I have seen several others who tried to upload ID, and the account was on hold, but no instructions on how to fix.  Can someone help me do so so I can get to UpWork?

Community Guru
Nina K Member Since: Nov 29, 2017
20 of 71

Hi Karl,

One of our agents will reach out to you directly to help assist you with completing the verification process.

~Nina
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