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Account on Hold

amber_prass
Active Member
Amber P Member Since: Mar 4, 2018
31 of 90

Hi, 

I am also having trouble getting my acount to verify my ID.  It says contact customer service, but the link just goes to some FAQ's...  If anyone could help it would be much appreciated Smiley Happy 

joanbonjoc
Community Guru
Jo-An B Member Since: Aug 2, 2016
32 of 90

Hi Amber, Sorry to hear you ran into issues with verification. One of our team member will reach out to you directly and assist you with the process.

~ Jo-An

Untitled
scrittomiami
Active Member
Janan S Member Since: Mar 8, 2018
33 of 90

I'm experiencing exactly the same thing-->

My account has been placed on hold after I uploaded my ID and UpWork was unable to verify it. I was told to contact customer service and am currently stuck in a never ending loop of "FAQ" links. Can anyone advise next steps? Thank you in advance for your help.

 

Can someone please help.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
34 of 90

Hi Janan,

One of our team members will reach out to you and assist you further, thank you!


Untitled
amber_prass
Active Member
Amber P Member Since: Mar 4, 2018
35 of 90

Hello, I am still waiting for my account to be verified.  I got an email that someone would reach out to me, but it's been almost a week now and I haven't heard anything.  If someone could please help me with this it would be appreciated

jbperk88
Active Member
James P Member Since: Mar 9, 2018
36 of 90

I've attempted to upload a picture of my photo ID and the system is now telling me I've made too many attempts and no longer gives me the option to upload. I've taken a better picture with a better device and would like to attempt again, how do I get the system to allow me more attempts?

malyk-rj
Active Member
RJ M Member Since: Mar 9, 2018
37 of 90

I have the same issue, looking forward to see how quicky you get a response. This is extremely frustrating!

tiaresanoe
Active Member
Tiare O Member Since: Mar 9, 2018
38 of 90

I am having the same issue.

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
39 of 90

Tiare,

We will have an agent reach out to you to assist you as well.

~Nina
nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
40 of 90

James & RJ,

 

A team member will get in touch with both of you to provide assistance with the error you are experiencing when attempting to upload your ID documents.

~Nina
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