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Account on Hold

Community Guru
Nina K Member Since: Nov 29, 2017
31 of 71

Hi Amber,

I've requested that one of our agents reach out to you directly to assist you with this, you should be hearing from someone very shortly. Thanks!

~Nina
Active Member
James P Member Since: Mar 9, 2018
32 of 71

I've attempted to upload a picture of my photo ID and the system is now telling me I've made too many attempts and no longer gives me the option to upload. I've taken a better picture with a better device and would like to attempt again, how do I get the system to allow me more attempts?

Active Member
RJ M Member Since: Mar 9, 2018
33 of 71

I have the same issue, looking forward to see how quicky you get a response. This is extremely frustrating!

Active Member
Tiare O Member Since: Mar 9, 2018
34 of 71

I am having the same issue.

Community Guru
Nina K Member Since: Nov 29, 2017
35 of 71

Tiare,

We will have an agent reach out to you to assist you as well.

~Nina
Community Guru
Nina K Member Since: Nov 29, 2017
36 of 71

James & RJ,

 

A team member will get in touch with both of you to provide assistance with the error you are experiencing when attempting to upload your ID documents.

~Nina
Active Member
RJ M Member Since: Mar 9, 2018
37 of 71

Thanks Nina.

 

RJ

Active Member
Carlos L Member Since: Mar 11, 2018
38 of 71

I´m experiencing the same issue. Can someone help me please?

Community Guru
Jo-An B Member Since: Aug 2, 2016
39 of 71

Hi Carlos,

I see that you've created a ticket on this issue. Please wait for an update and post any questions you have on that ticket thread. Thanks.

~ Jo-An

Untitled
Active Member
Kevin E Member Since: Apr 9, 2018
40 of 71

My account was also placed on hold when I uploaded my ID.

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