I have the same problem. I think it might be because I cropped my Driver's license picture to just be the ID. It is valid though. I just need my account to be taken out of the hold status so I can start some new projects.
Please go ahead and click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.
I am experiencing the same issue.
My account has been placed on hold after I uploaded my passport and UpWork was unable to verify it. I was told to contact customer service and the Community Bot / FAQ links do not provide a solution. Please advise as to the next steps. Thank you in advance for your help.
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