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Account on Hold

9d8068dc
Active Member
Jose V Member Since: Jun 7, 2021
11 of 95
 
9d8068dc
Active Member
Jose V Member Since: Jun 7, 2021
12 of 95
 
andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
13 of 95

Hi Jose,

 

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

 

~Andrea
Upwork
apowers411
Active Member
Alicia P Member Since: Feb 8, 2018
14 of 95

I am having the same problem.  Can someone help me fix it?

berger-karl
Active Member
Karl B Member Since: Feb 13, 2018
15 of 95

Ryan,

I am experiencing the same difficulty of a locked account and no instructions how to verify my ID and get back to work.  Can you help?

Karl

meganmelander
Active Member
Megan M Member Since: May 8, 2018
16 of 95

I have the same problem. I think it might be because I cropped my Driver's license picture to just be the ID. It is valid though. I just need my account to be taken out of the hold status so I can start some new projects.

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
17 of 95

Hi Megan,

Please go ahead and click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.

~Nina
mharvin_921
Active Member
Melina H Member Since: Aug 1, 2019
18 of 95

Hello, 

I am experiencing the same issue.  

 

My account has been placed on hold after I uploaded my passport and UpWork was unable to verify it. I was told to contact customer service and the Community Bot / FAQ links do not provide a solution.  Please advise as to the next steps. Thank you in advance for your help.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
19 of 95

Hi Melina,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
mikeguy5
Active Member
Michael C Member Since: Oct 5, 2019
20 of 95

Hello, I'm also experiencing that issue with my account being on hold after trying to verify my identity. Could you please help me?

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