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Account on Hold

apowers411
Active Member
Alicia P Member Since: Feb 8, 2018
11 of 90

I am having the same problem.  Can someone help me fix it?

berger-karl
Active Member
Karl B Member Since: Feb 13, 2018
12 of 90

Ryan,

I am experiencing the same difficulty of a locked account and no instructions how to verify my ID and get back to work.  Can you help?

Karl

meganmelander
Active Member
Megan M Member Since: May 8, 2018
13 of 90

I have the same problem. I think it might be because I cropped my Driver's license picture to just be the ID. It is valid though. I just need my account to be taken out of the hold status so I can start some new projects.

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
14 of 90

Hi Megan,

Please go ahead and click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.

~Nina
mharvin_921
Active Member
Melina H Member Since: Aug 1, 2019
15 of 90

Hello, 

I am experiencing the same issue.  

 

My account has been placed on hold after I uploaded my passport and UpWork was unable to verify it. I was told to contact customer service and the Community Bot / FAQ links do not provide a solution.  Please advise as to the next steps. Thank you in advance for your help.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
16 of 90

Hi Melina,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Untitled
mikeguy5
Active Member
Michael C Member Since: Oct 5, 2019
17 of 90

Hello, I'm also experiencing that issue with my account being on hold after trying to verify my identity. Could you please help me?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
18 of 90

Hi Michael,

 

Thanks for reaching out to us. I checked and it seems that one of our team members already followed up on your open ticket. Please, feel free to follow up on your ticket and someone from our team will be able to assist you further.

 

Thank you.

~ Aleksandar
Untitled
m10241
Active Member
Mahmood R Member Since: Oct 6, 2020
19 of 90

I am having the same issue and there is no way to verify my account to have it unsuspended. 

sngraves
Active Member
shannon g Member Since: Nov 27, 2017
20 of 90

I am having the same problem. I have tried to resubmit documents, but I have no confirmation that anything is going through. The only option I get is to click "close" and hope something gets resolved. I am seriously pouting right now. 

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